The Big 6
British Gas/Scottish Gas
New and existing customers: 0333 202 9532
www.britishgas.co.uk
Services Customer Relations
PO Box 699
Winchester
SO23 5AR
npower
Existing customers (monthly direct debit): 0845 070 4851
Existing customers (bill and quarterly direct debit): 0845 070 4850
New customers: 0800 073 3000
www.npower.com
E.on Next
New customers to Eon: 0345 301 4905
Existing customers (for moving home): 0345 303 3020
Existing customers (to query a bill): 0345 052 0000
Existing customers (for prepayment): 0345 303 3010
www.eonenergy.com
Scottish Power
New and existing customers (online): 0845 270 6543
New and existing customers (domestic): 0845 270 0700
www.scottishpower.co.uk
SSE
New and existing customers: 0800 975 0485
www.sse.co.uk
www.southern-electric.co.uk
Including Swalec
Existing customers (electricity): 0800 052 5252
Existing customers (gas): 0800 052 0567
New customers: 0800 028 3028
www.swalec.co.uk
Including Scottish Hydro Electric
New and existing customers: 0800 980 9628
www.hydro.co.uk
Including Southern Electric
New and existing customers: 0800 980 9651
www.southern-electric.co.uk
Including Atlantic
Existing Customers: 0800 980 8437
www.atlantic.co.uk
EDF Energy
Existing customers: 0800 096 9000
New customers: 0800 056 5927
www.edfenergy.com
The Others
Opus Energy
Sales: 0160 432 1466
Email: sales@opusenergy.com
Customer Service Phone: 0843 227 2377
Customer Service Email: contactus@opusenergy.com
Complaints Phone Number: 0800 630 0841
Other Email: customercare@opusenergy.com
Haven Power
Customer Service Phone: 01473 277556
Customer Service Email: contact.us@havenpower.com
Complaints Telephone: 01473 725943
Complaints Email: customer.relations@havenpower.com
Other Email: enquiries@havenpower.com & info@havenpower.com
Niccolo Gas
Customer Service Phone: 0131 610 8868
General Email: info@niccolo.co.uk
Complaints Phone: 0131 610 8868
Complaints Email: richard@niccolo.co.uk
Other Emails: billing@niccolo.co.uk
To terminate: terminations@niccolo.co.uk
website: www.niccolo.co.uk
CNG Energy
Customer Service Phone: 01423 502 554
General Email: info@cngltd.co.uk
Complaints Phone: 01423 502554
Complaints Email: service@cngltd.co.uk
Other Emails: billing@cngltd.co.uk
To terminate, info@cngltd.co.uk should be the correct email but you can also try terminations@cngltd.co.uk
Dual Energy – Now Smart Energy
Customer Service Phone Number: 01903 703 400
Customer Service Email: customer.services@dual-energy.co.uk
Change of Tenancy Email: cots@dual-energy.co.uk
Gazprom
Customer Service Phone Number: 0845 230 0011
General Email: enquiries@gazprom-energy.com
Termination Email: termination@gazprom-energy.com
Other Emails: info@gazprom-energy.com
Crown Gas & Power
Sales Phone Number: 0161 762 1883
Sales Email: sales@crowngas.co.uk
Customer Services Phone Number: 0161 762 7744
Customer Services Email: hello@crowngas.co.uk
Accounts Phone Number: 0161 762 7744
Accounts Email: accounts@crowngas.co.uk
Complaints Department Phone Number: 0161 762 7744
Complaints Department Email: complaints@crowngas.co.uk
Total Gas & Power
Customer Service Phone Numbers: 0333 003 7874
Large Business Phone Number: 0800 542 3275
General Customer Service Email: customercare@totalgp.com & Customer.services@totalgp.com
Other Customer Service Email: gp.redhill.customercare@totalgp.com
Termination Email: terminations@totalgp.com
Yu Energy
Customer Service Phone Numbers: 0115 975 8258 – (Mon-Fri 9am-5:30pm)
Large Business Phone Number: 0800 542 3275
General Customer Service Email: customercare@yuenergy.co.uk
Termination Email: Same as above customercare@yuenergy.co.uk
Ebico
Existing customers: 0800 096 6344
New customers: 0800 458 7689 and 01993 608404
Ecotricity
New and existing customers: 0800 0302 302
Good Energy
Existing customers: 0845 601 1410
New customers: 0845 456 1640
Green Energy UK
Existing customers: 0800 783 8851
New customers: 0800 954 0675
Ovo
New and existing customers: 0800 5999 440
From mobiles: 0117 332 3728
Complaints Helpline: 0330 102 7517
The Utility Warehouse
Existing customers: 0333 777 0777
New customers: 0333 777 0777
Utilita
New customers: 0845 8830146
Prepayment customers: 0845 4504357
Direct debit customers: 0845 3311499
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