British Gas News

Keeping our customers and engineers safe is our top priority. When our engineers visit homes where people are shielding or vulnerable, they'll wear goggles and a face mask. A cover-all suit will also be worn if anyone has Covid-19 symptoms.

Keeping our customers and engineers safe is our top priority. When our engineers visit customers' homes, they'll wash their hands before entering and will always wear disposable gloves, keeping at least two metres away from everyone - ideally by staying in another room.

For our team in Dumfries, a day of delivering food for the
@TrussellTrust also saw them take much needed clothes and toiletries to a care home in total lockdown from Covid-19.

Thank you for continuing to make a huge difference.

Just a heads up that you won’t be able to access your online account from 8:30pm tonight until 12 noon tomorrow while we carry out essential maintenance work. We’re sorry for the inconvenience. Please check our FAQ page for the latest advice: http://britishgas.co.uk/covid19

Keeping our customers and engineers safe is our top priority. When you book your appointment, we’ll ask if anyone in your home has Covid-19 symptoms, is shielding or vulnerable.

Your engineer will also call ahead on the day of your appointment to see if anything has changed.

Tonight, we’re clapping with our engineer Asghar and his family to say a huge thank you to our NHS and healthcare workers who continue to do amazing things across the UK. We’re so grateful for everything you’re doing ❤️ 👏 #clapforourcarers

It’s now more important than ever that we’re looking after our mental and physical health while we are spending more time at home. This #MentalHealthAwarenessWeek, take a look at our top tips to take care of yourself

We're helping the @TrussellTrust to support those in crisis by delivering 50,000 food parcels a month.

For our Worcester team, that meant loading their vans with two extra large pallets of food and taking them to their local food bank – these vans can really fit a lot in!

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EDF Energy News

We are pleased to announce we have formally submitted a Development Consent Order (DCO) application for #SizewellC today - a major milestone for the UK’s #lowcarbon future.

Learn more: https://bit.ly/36yvIw8

Field engineers, like Richard, are responding to emergency jobs, ensuring no customer is left without electricity or gas. We’re proud to be helping the most #vulnerable. Here are ways you can help vulnerable people in your #community with #energy.
https://bit.ly/2X0Tgqi

The Hinkley Point C project has smashed its target of spending £1.5 billion with businesses in the South West, five years ahead of schedule.

New figures released today show the socio-economic impact of the project in the South West and beyond.

https://bit.ly/3bXTdzS

Our #MentalHealth First Aiders from our #Exeter office went out on a limb for some healthy exercise on #WalkingWednesday to clear their minds and appreciate their beautiful #Devonshire surroundings.

#MentalHealthAwarenessWeek

For #MentalHealthAwarenessWeek we asked EDF employees across the UK, like Mary, to tell us about their acts of #kindness during the #Covid19 pandemic. #MentalHealth

Our #MentalHealth First Aiders are trained to listen, reassure & respond to people that confide in them, and will offer valuable guidance about the support that's available. #MentalHealthAwarenessWeek

Today is National #thankateacherday! To all the wonderful teachers, teaching assistants, technicians, support staff, and all those in education, a huge thank you for all the work you do! From everyone at SmartSTEMs a huge THANK YOU! @jpmorgan @edfenergy #ThankaTeacherDay2020

🌿 This #WorldBiodiversityDay, we're celebrating the wildlife and flora and fauna at our #edfrenewables wind farms. Nature has flourished during lockdown and at our Dorenell wind farm – which produces enough electricity to power 106,000 homes* – you can find 🐦 🦋 🐸 🦌 and 🐇

Join @IDEALondon Future Mobility webinar on 27th of May with @capenterprise @edfenergy @innovateuk exploring impact of COVID-19 on urban travel, emergency responses, opportunities and longer-term implications for the UK http://bit.ly/2TpNHzz

Get your cape on, it's #DressUpFriday! It's important for our #mentalhealth to keep in touch, and if we can have fun while doing so - even better! #MentalHealthAwarenessWeek

🚨 DEADLINE EXTENSION! If you want to apply for our EDF Renewables apprenticeship scheme, you now have until Monday 25 May. Apply at: https://bit.ly/2ynKlps @Apprenticeships #jobsforfuture #scotland #wales #cumbria

Lock-down has changed the way we do our chores, as we are using more off peak energy. If we stick to these new habits each year we could cut Britain's #CO2 emissions by half a million tonnes. Read more here: https://bit.ly/2TtihIB
#lovelowcarbon #lowcarbon #lockdown #energy

Listen to Philippe Commaret, Managing Director, Customers at @edfenergy, in Episode 1 of The Online Series as he discusses how to improve #customer journeys in a time of crisis.

Airing live on 25 June.

Get your free ticket here - https://bit.ly/2Lo4DCk

#CrisisAdapt20

Did you miss our business talk with EDF apprentices - Kieran and Andrew?

Kieran and Andrew talk about the benefits and the rewarding elements of being an apprentice at EDF.

For more information, visit:

https://learnliveuk.com/partner/edf-careers/

@edfenergy

.@RenewableUK's report predicts offshore wind will grow to 90GW & onshore wind to 36GW by 2050. With our operating portfolio of 36 wind farms and 2GW in the pipeline, we're proud to be contributing towards the growth in low-carbon electricity.
#poweringthefuture #edfrenewables

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Scottish Power News Updates

Today's #homelearning challenge from #Powerwise is - The Changing Environment - are we taking our world for granted? 🌍

Our lesson ideas are interactive, engaging and linked to the English, Welsh and Scottish national curricula.

click here 👇
https://www.powerwise.org.uk/lesson_viewer/default.aspx?lessonId=31

Today’s #talesfromthefrontline heard from Joe - a #BreakingBarriers graduate who works with our Legal team. He said: “I never felt I belonged somewhere before #BreakingBarriers.” We are so proud of Joe and of the difference our unique programme makes: https://bit.ly/2ZswTMb

🌱☑️Today we are publishing our five principles to guide a green recovery from Covid-19 for Edinburgh in an open letter. ☑️🌱

You can read the open letter on the principles here: https://www.edinburghclimate.org.uk/news/edinburgh-climate-commission-publishes-principles-green-recovery

@PCANcities @Edinburgh_CC @SamuelJGardner @kcrayner @EdCentreCC

We asked our colleagues to send in some photos & videos of their young people with their rainbows 🌈to brighten up our day... here's some of them to hopefully brighten up yours!

Thank you #KeyWorkers! 👏👏👏

#clapforkeyworkers #clapforcarers #ClapfortheNHS

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SSE News Updates

Energy giant publishes 'Greenprint' to boost economic growth https://www.heraldscotland.com/business_hq/18477176.energy-giant-publishes-greenprint-boost-economic-growth/

We can build a cleaner, more resilient economy. Heartening to see @EU_Commission’s plans for a #greenrecovery align with our #greenprint, putting decarbonisation at the core.
#EUGreenDeal #decarbonisation #renewables
https://sse.com/newsandviews/allarticles/2020/05/a-greenprint-for-a-cleaner-resilient-economy/

European Commission 🇪🇺 #UnitedAgainstCoronavirus@EU_Commission

Today we propose the #NextGenerationEU recovery plan.
Together with the next #EUbudget, it will bring the total financial firepower of the EU budget to €1.85 trillion.
This is Europe’s moment. #StrongerTogether

We have written to @10DowningStreet, @hmtreasury and @beisgovuk offering our Greenprint for economic recovery from coronavirus. Read for yourselves the practical, deliverable steps government could take now to rebuild a cleaner and more resilient economy for the future.

ICYMI - Earlier today we wrote to @10DowningStreet, @hmtreasury and @beisgovuk to outline our five-point action plan for a cleaner, more resilient recovery from the economic impact of coronavirus: https://sse.com/newsandviews/allarticles/2020/05/a-greenprint-for-a-cleaner-resilient-economy/

Although not as immediately felt as those from #coronavirus, the impacts from a failure to deal with #climatechange could be even greater, says @SSE Chief Executive, Alistair Phillips-Davies

https://www.politicshome.com/members/article/our-greenprint-for-a-cleaner-more-resilient-economic-recovery

Delighted to see #EV100 member @SSE pushing for 100% EV sales in the UK by 2030. There is growing momentum for this in the UK business community - stay tuned (or get in touch) for more on this! https://www.thetimes.co.uk/article/it-s-time-to-accelerate-drive-to-electric-cars-says-sse-ss20kglwh

Today we’ve published our ‘Greenprint' for a cleaner, more resilient recovery from the economic impact of coronavirus and written to @10DowningStreet @hmtreasury and @beisgovuk with five key asks: https://sse.com/newsandviews/allarticles/2020/05/a-greenprint-for-a-cleaner-resilient-economy/

.@SSE call for phaseout of petrol and diesel car sales by the end of this decade

There are now many companies and organisations calling for same

https://www.thetimes.co.uk/article/it-s-time-to-accelerate-drive-to-electric-cars-says-sse-ss20kglwh

.@SSE sets out manifest to decarbonise power by 2040, ban petrol and diesel car sales by 2030. Lots of sense here, including call for "Ofgem to allow distribution network spending to factor in local area energy plans in the next price control". https://bit.ly/2M1gOVI

NEW: Although not as immediately felt as those from #coronavirus, the impacts from a failure to deal with #climatechange could be even greater, says @SSE Chief Executive, Alistair Phillips-Davies

https://www.politicshome.com/members/article/our-greenprint-for-a-cleaner-more-resilient-economic-recovery

We have today written to @10DowningStreet, @hmtreasury and @beisgovuk to outline our five-point action plan for a cleaner, more resilient recovery from the economic impact of coronavirus: https://sse.com/newsandviews/allarticles/2020/05/a-greenprint-for-a-cleaner-resilient-economy/

On #GlobalAccessibilityAwarenessDay, we’ve pledged our commitment to drive positive action on disability inclusion by joining The #Valuable500. Read more:

http://news.ssen.co.uk/news/all-articles/2020/may/ssen-joins-the-valuable-500/

@500Valuable #Valuable500

Today marks an exciting milestone in the construction of our Keadby 2 Power Station project, as the first-of-a-kind turbine sets sail from the @Siemens_Energy factory in Berlin on its way to North Lincolnshire. Read more here: https://sse.com/newsandviews/allarticles/2020/05/keadby-2-turbine-sets-sail-for-its-north-lincolnshire-home/

2

In line with UK government guidance, we’ve published our coronavirus risk assessment today outlining how we are keeping our employees and communities safe: https://sse.com/whatwedo/playing-our-part-in-the-coronavirus-fight/ @beisgovuk @KwasiKwarteng @AlokSharma_RDG

Read how our operations are vital in keeping the power flowing to those responding to the #coronavirus crisis in Ireland. #keepingyougoing #coronavirus #criticalworker

Today the sector is waking up to some great news from @SSE & @ScottishPower @Port_of_Tyne. Two of the UK’s largest energy firms have set plans to deliver multi-million pound wind farms in the NE & Scotland, powering the UK’s green economy: https://www.theguardian.com/environment/2020/may/13/green-energy-firms-on-track-to-deliver-multi-billion-pound-wind-farms

Great news for our ⁦@Port_of_Tyne⁩ Very happy to welcome ⁦@Equinor⁩ ⁦& ⁦@sserenewables⁩ to South Shields. ⁦@DoggerBankWind⁩ #TyneIsRight 🤝
Green energy firms on track to deliver multi-billion pound wind farms | Environment | https://www.theguardian.com/environment/2020/may/13/green-energy-firms-on-track-to-deliver-multi-billion-pound-wind-farms

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nPower News Updates

It's going to be a beautifully sunny Thursday here in the North East! Whatever you're up to today I hope it's a good one! We're here until 8pm :-) ^Beth

Thanks for all the messages today! We're logging off now and we'll be back online at 8am tomorrow. Have a great evening. :) ^Alan

Thanks for your messages, we're finishing up here for the night but we're back from 8am tomorrow. We have a short week ahead, feels like it's nearly the weekend again already! Hope everyone is living their best #lockdownlife ^Martin

Good morning, hope you all had a good weekend! We're here until 8pm today - pop us a tweet if you need us :-) ^Vicky

Hope you're all enjoying your Bank Holiday Monday! Just a reminder we're closed today, but we'll be back from 8am tomorrow to pick up where we've left off. Enjoy your day! :) ^Beth

Thanks for your tweets today, the team are back from 8am Tuesday to do it all over again. Enjoy the rest of your bank holiday weekend out there, and stay safe. ^Alan

That's all we have time for today. Have a great bank holiday weekend, stay safe! Let us know what you are up to and in the meantime we'll be back to help with your energy queries from 8am on Tuesday. ^Alan

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Eon Energy News Updates

Together Energy News

From their website

Did you know?
  • We have always offered the cheapest 2 and 3 years fixed deals in the UK. We pride ourselves in providing the customer with long term peace of mind.
  • We have grown to more than 60,000 customers in our first 18 months of trading. We are, unequivocally, Scotland’s fastest growing energy company
  • None of our staff are scripted, they are trained to listen to your individual needs and have the freedom to do what is right for the customer
  • We have a radical recruitment approach, with more than 90% of our staff coming from the poorest 10% of postcodes in Scotland

Utility Warehouse latest videos

Ram Energy News

Want to save on your energy bills? Go to http://orlo.uk/Nlzgj to see how much you can save. Get a quote in minutes! #notforprofit #lowcostenergy

Switch to RAM Energy by 15th June 2020 to receive your Warm Home Discount Payment. For more information visit 👇 http://orlo.uk/LOW3Z

We keep things simple to make it easy for anyone to #Switch & #Save, find out more here 👉 http://orlo.uk/kbmhy #switching #notforprofit

If you or someone you know is struggling to pay for their heating bills we might be able to help! The Fuel Poverty Fund has been extended until the end of April 2020. Contact us at ramenergy@derby.gov.uk or visit our website for more information 👉 http://orlo.uk/SEphH

Switch to RAM Energy today to receive your Warm Home Discount Payment. For more information visit 👉 http://orlo.uk/UyaXn

The Fuel Poverty Fund has been extended until the end of April 2020. Contact us at ramenergy@derby.gov.uk or visit our website for more information 👉 http://orlo.uk/wZE79

If you are struggling to pay for your heating bills we might be able to help! The Fuel Poverty Fund has been extended until the end of April 2020. Contact us at ramenergy@derby.gov.uk or visit our website for more information 👉 http://orlo.uk/aObWv #Fuelpoverty

Switch today to receive your Warm Home Discount Payment. For more information visit 👉 http://orlo.uk/ufKya

The Fuel Poverty Fund has been extended until the end of April 2020. If you are struggling to pay for your heating bills we might be able to help! Contact us at ramenergy@derby.gov.uk or visit our website for more information 👉 http://orlo.uk/Y3FTm #Fuelpoverty

We have extended our Fuel Poverty Fund until the end of April 2020. If you are struggling to pay for your heating bills we might be able to help! Contact us at ramenergy@derby.gov.uk or visit our website for more information 👉 http://orlo.uk/www_ramenergy_co_uk_fuel-poverty-fund__rFmAl #Fuelpoverty

Unfortunately, we’ve temporarily closed our call centre to help reduce the spread of the coronavirus. Our supplier partner Robin Hood Energy has the following advice: http://orlo.uk/AlTGJ

As a precautionary measure, we are recommending that prepayment customers top up their meters, if they are able too, in case social distancing measures are introduced.

We are currently experiencing systems issues which means we may not be able to take your call. Apologies for any inconvenience this may cause, we're working hard to restore services.

We keep things simple to make it easy for anyone to #Switch & #Save. #Switch to our 24 month fixed tariff today and protect yourself against price increases for 2 whole years. #notforprofit #switch

Could our Fuel Poverty Fund help you or someone you know? Find out more here 👉 http://orlo.uk/t9tci #fuelpoverty #derbyuk

Run your business for less, get in touch with our team on 0800 9520335 or complete our online form at http://orlo.uk/n0gME and we'll provide you with a competitive quote #businessenergy #DerbyUK

Are you struggling to pay for your heating bills? Take a look at @ramenergyderby’s #FuelPovertyFund. We might be able to help! 👉 http://orlo.uk/jund7 #DerbyUK

See if you can #Switch & #Save today with RAM Energy, find out more here 👉 http://orlo.uk/z4IE1 #switching #notforprofit

Have you heard about our Fuel Poverty Fund? Could this help you or someone you know? Find out more here http://orlo.uk/RAMEnergy_NWGa8 #fuelpoverty #derbyuk

No price rises for 2 years, #switch and #save with our new 24 month fixed tariff. #notforprofit #Derby #Midlands #switching

Is your business energy contract coming up to renewal? Contact us on 0800 9520335 or complete our online form at http://socsi.in/RAMEnergy_Dv3oY and we'll provide you with a competitive quote #businessenergy #Derby

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Toto Energy customers: Your questions on new supplier EDF Energy

Your questions on new supplier EDF Energy

We have appointed EDF Energy to take on the 134,000 customers of Toto Energy after it ceased trading.  

This appointment will take effect on Sunday 27 October 2019, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

When will I be switched from Toto Energy to EDF Energy?

Toto Energy customers will be transferred to a new contract with EDF Energy from Sunday 27 October 2019. EDF will then contact all customers to explain what happens next.

If you haven’t heard from them within a few days, please get in contact using the details below.

Your contract

Will I be on a different contract with EDF Energy? Will I pay more?

They have put you on a deemed tariff rate and will now contact all ex Toto Energy customers to let them know personalised tariff information.  

You can shop around or ask them to put you on a different tariff. You won’t be charged any exit fees.

Switching supplier

I don’t want a contract with EDF Energy. Can I switch?

Our advice is not to switch immediately, but wait until EDF Energy has been in touch with you. They will contact you with personalised information about your tariff.

Your account will be fully set up with them in the coming weeks. EDF will contact you at this point to confirm once this has happened.

If customers wish to change their tariff or switch supplier, they should ask to be switched to another EDF tariff, or shop around. You won’t be charged any exit fees. Waiting for them to contact you will be the smoothest way to have any credit balances you had with Toto Energy honoured by EDF.

Accounts in debt or credit

I’m in credit with Toto Energy. Will I get my money back?

EDF Energy will honour customers’ credit balances for both current and past customers of Toto Energy who are owed money, and former customers of Solarplicity who Solarplcity transferred to Toto Energy earlier this year (and who have not yet had their credit balance returned). 

EDF Energy will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take a several weeks as EDF needs to receive and review records from Toto Energy. When calculating your credit balance, they will deduct any unbilled charges for your supply by Toto Energy. These are calculated by Toto Energy’s administrators.

I’ve left Toto Energy but I owe them money. Will I need to pay it back to EDF Energy?

If you have switched and owed Toto Energy (or Solarplcity) money, including if you were paying this money back, the administrators or EDF will be in contact with you to discuss repayment arrangements.

I’ve left Toto Energy, but have a credit balance.  Will EDF Energy pay me this money?

EDF will honour credit balances for both current and past customers of Toto Energy who are owed money, and former customers of Solarplicity who Solarplcity transferred to Toto Energy earlier this year (and who have not yet had their credit balance returned).

EDF will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on credit on your account. The review process can take some time, as EDF needs to get and review your records from Toto Energy. When calculating your credit balance, EDF will deduct any unbilled charges for your supply by Toto Energy. These are calculated by Toto Energy’s administrators.

What if I had outstanding credit from Solarplicity and was moved over to Toto and didn’t receive my credit and have since switched?

EDF will pay any outstanding credit to former customers of Solarplicitiy that were transferred to Toto Energy. It may take some time, but EDF will be in touch regarding any owed credit balances to former Solarplicity customers that were moved to Toto and have since switched with an owed credit balance.  

Payments through direct debit

Should I cancel my direct debit?

EDF will be picking up existing direct debits. If there are any issues, they will be in contact with you soon to advise you on this.

I’ve already cancelled my direct debit. Should I do anything?

You don’t need to worry if you’ve already cancelled your direct debit. EDF will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Toto Energy.” 

Prepayment meter customers 

What will happen to my prepayment meter?

Customers with prepayment tariffs can continue to top up their meters as they had done previously with Toto Energy. They will be contacted by EDF who will provide a new prepayment card. 

If you have a smart prepayment meter, you will also be able to top us as normal and your meter will continue to operate as a smart meter at this time.  EDF will contact customers as soon as possible if there is a need to make any changes to the functionality of any smart meters.  

Smart meter customers

Will my smart meter operate as normal?

For Toto Energy customers with smart meters, these will continue to operate as normal at this time, and EDF will contact customers if there is a need to make any changes to the functionality of any of these meters.

Complaints and contacts

Will EDF Energy take on my unresolved complaint to Toto Energy?

EDF is not required to take on any unresolved complaints relating to Toto Energy.

However, if you believe your complaint is still ongoing, once EDF contact you, please discuss with them how the issue can be resolved. 

If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.

Enquiries

EDF will contact Toto Energy’s customers with more information about their contract, tariff and any credit owed to you. If your question isn’t answered here, you should contact the EDF customer contact team.

  • Phone number: 0333 009 6993
  • Email:customer_correspondence@EDFEnergy.com
  • Website: for FAQs: https://www.edfenergy.com/TOTOFAQs
  • Website: For meter reads: https://www.edfenergy.com/submit-meter-reading-toto 

Toto Energy’s administrators

KPMG has been appointed as the administrator for Toto Energy. They can be contacted at: totoenergy@kpmg.co.uk

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.