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Guide to Back Billing – 2021 Update

Guide to Back Billing

Miscalculations when it comes to energy bills can happen. When your supplier sends you the wrong bill, back billing is the one way for them to get back the money your business owes. Back billing can be a big problem for businesses as these bills tend to be extremely high. From this guide, you can find out what back billing is, how it works, and how to avoid it. Here, you will also find information on what to do if you get a back-bill.

What is back billing?

Back billing is when, in the past, a company made a mistake in charging you for your energy consumption and it now has to claim the money. If that happens, the supplier will send you a back-bill to make you pay the outstanding amount. Back-bills include all miscalculated charges.

Back-bills usually happen unexpectedly and the sums on them can be huge. That is because the missing payments keep adding up over a certain period of time. On average, if a customer gets a back-bill, they have to pay over a thousand pounds. Companies can back-date a bill for up to 12 months.

Why does back billing happen?

There are several things that can cause back billing.

  1. Wrong meter ID number – sometimes the supplier might have the wrong ID number for your gas or electricity meter. That means that you might be paying for the amount of energy someone else uses. If their consumption is lower than yours, you might have to pay the company back through back billing.
  2. Estimated meter readings – if you don’t submit your meter readings regularly, your energy consumption will be estimated. If, as a result of that, you end up underpaying for your bills, back billing might happen at some point.
  3. Human mistakes – sometimes a small mistake done by someone working for the supplier can lead to charges piling up. That can include, for example, misspelling some information.
  4. Broken meters – if your electricity or gas meter is broken and you haven’t been paying the correct amount for your bills, back billing is likely to happen.

What to do if you receive a back-bill?

Many people are shocked when they receive high back-bill. Nevertheless, if that happens, you shouldn’t panic. You also shouldn’t immediately agree to pay it. Always call your supplier first so they can explain the situation. You should also ask them to double-check all the readings and numbers. If the bill turns out to be accurate, you can ask them about the payment methods. Often the supplier will let you pay it in instalments if you cannot afford to pay it all at once.

You should always check that all the information displayed on the back-bill is correct. That includes your name, meter ID number, and address. Sometimes the bill might actually be for someone else. Nevertheless, if you are the right recipient of the bill, you should check if the company does not back bill you for more than 12 months. Back billing is regulated by law, and energy suppliers can only back-date a bill for one year. They can, however, chase you for debt for up to 6 years.

How to avoid getting back billed?

If you follow these few tips you can make sure that you get accurate energy bills and avoid back billing.

  • Take meter readings each month – make sure you regularly send meter readings to the supplier. It’s a good idea to write them down somewhere so you can keep track of your energy consumption. If you ever think you got charged too much or too little, you can verify that by checking the record of meter readings.
  • Check your bills – you should always check that you’re paying for your actual consumption, not an estimated one. If you notice that at some point you are charged more or less than usual, you should contact your supplier to sort it out. Similarly, if some month you don’t receive your bill you should let the company know immediately.
  • Submit the first and the last reading – if you are moving home or changing your business’s premises always submit the first reading when you move in, and the last one when you move out.

What to do if the supplier is breaking the back billing rules?

Ofgem introduced a number of rules relating to back-billing. The most important one is that the supplier can’t make you pay for unbilled energy that was used more than 12 months before the mistake was found. Moreover, back-billing rules must be included in companies’ terms and conditions.

If you think your energy provider has breached the back-billing rules there are a few ways to complain. You can find an overview of them in the table below.

point of contacthow they can help
your energy supplieryou should always contact them firsteach supplier has a different complaints procedureif the supplier admits their mistake, they can reduce the back-bill charges
Citizens Advicecontact them if talking to your supplier doesn’t change anything thanks to Citizens Advice stricter back billing rules were introduced
the Energy Ombudsmanmaking a formal complaint to them is the final step the Energy Ombudsman investigates all back billing disputes and analyses individual circumstances

When can you be back billed for more than 12 months?

The back billing rules introduced by Ofgem do not apply in some extreme cases. You can be charged a back-bill for a period longer than a year if:

  1. You have not been paying your bills on purpose
  2. You moved into new premises and never got a new energy contract
  3. You refused to let someone take a look at your meter
  4. You have been stealing gas or electricity.

Conclusion

Getting a back-bill for thousands of pounds can be overwhelming and many people immediately think it’s a scam. Nevertheless, back billing is a legitimate way for energy suppliers to claim money for any underpayments or miscalculations. There are many things that can cause back billing to occur, but luckily as the new smart meters are being installed around the UK, back billing cases should become less frequent. Thanks to the smart meters rollout suppliers will be receiving real-time meter readings, without the need for customers to submit them. This way, clients will be charged only for their actual energy consumption. 

Supplier Fuel Mix Update 2021 – The Big 6

The electricity we use every day can be generated from a range of different fuels such as coal, gas, nuclear and renewable sources (wind, water and solar power).

Different suppliers use different combinations of these fuels to make up the energy that they supply to our homes and businesses. The combination of these fuels make up the supplier’s fuel mix.

What Does This Mean for Suppliers?

Under The Electricity (Fuel Mix Disclosure) Regulations 2005 all suppliers have to publish the details and breakdown of the fuels they use to generate their supply, along with the environmental impact their choices have. The fuel mix is represented through percentage breakdowns. The environmental impact is usually published as ‘CO2 Emissions’, this means the amount of Carbon Dioxide emitted for every kilowatt-hour (kWh) of energy generated.

A useful analogy for this is food companies having to disclose how much sugar, salt, fat etc is in their products. From this, you as a consumer can make an informed decision about whether you buy the product. The same is true for deciding which energy supplier you use.

What Should You Look Out For?

Coal emits the most carbon in the UK, whereas nuclear and renewable power generates no CO2 emissions. So, suppliers who’s fuel mix contains higher percentages of nuclear and renewable energy are considered to be making greener choices. This does not mean that nuclear power has no detrimental impact; the fuel statement from suppliers will usually detail the long-lasting impact of nuclear power on the environment.

No energy source has zero impact on the environment, but as you can see from the table below the severity of the environmental impact of different fuels varies a lot.

Fuel Type Potential Environmental Impact
Oil Ocean spills, toxic waste, release of toxic chemicals into the air
Coal Emits the highest amount of CO2, extracting is can be disruptive
Natural Gas Releases greenhouse gasses into the air
Solar Panels Can have a ‘large land footprint’ and installation can damage the surrounding environment
Wind Turbines Noise and Sight pollution concern local communities, installation can damage the surrounding environment

 

Below is a breakdown of last week’s electricity generation in the UK.

  • RED – CCGT

    fuel mix pie chart
    fuel mix pie chart
  • BROWN – NUCLEAR
  • DARK BROWN – WIND
  • YELLOW – PUMPED STORAGE
  • GREY – BIOMASS
  • GREEN – INTER-FR
  • BLUE – COAL
  • PURPLE – INTER-IRL

 

You can keep up to date with these breakdowns by following the above link.

 

Who Does it Well?

Which providers handle their environmental responsibilities the best? We’re going to look at ‘The Big Six’ aka the 6 biggest energy suppliers, and how they differ in their approaches to providing energy.

SSE – Mostly Renewable Energy

SSE2015020X20100

Energy Source SSE UK Average
Coal 3.5% 3.9%
Natural Gas 9.3% 39.4%
Nuclear 0 16.6%
Renewables 51.9% 37.9%
Other Fuels 0 2.2%
CO2 Emissions 178 g/kWh 198 g/kWh
High-level Radioactive Waste 0 0.0012 g/kWh

 

British Gas – Mostly Renewable Energy

BRITISH20GAS2015020X20100

Energy Source British Gas UK Average
Coal 4% 3.9%
Natural Gas 29% 39.4%
Nuclear 9% 16.6%
Renewables 56% 37.9%
Other Fuels 2% 2.2%
CO2 Emissions 157 g/kWh 198 g/kWh
High-level Radioactive Waste 0.0006g/kWh 0.0012 g/kWh

 

EDF – Mostly Nuclear Energy

EDF2015020X20100

Energy Source EDF UK Average
Coal 0 3.9%
Natural Gas 9.3% 39.4%
Nuclear 66.6% 16.6%
Renewables 20.5% 37.9%
Other Fuels 0.1% 2.2%
CO2 Emissions 70 g/kWh 198 g/kWh
High-level Radioactive Waste 0.0047g/kWh 0.0012 g/kWh

 

Who Does it Less Well?

Most of The Big Six does have a high proportion of renewable and/or nuclear energy, however, these suppliers still rely heavily on non-renewable sources. Due to their fuel mix including a balance of renewable and non-renewable sources, their carbon emissions are still lowe

 

E.on – Mostly Renewable Energy

but the high consumption of Natural Gas. Their carbon emissions are higher than the UK average, as a result.

EON2015020X20100

Energy Source E.on UK Average
Coal 3.7% 3.9%
Natural Gas 42.2% 39.4%
Nuclear 4.8% 16.6%
Renewables 46.3% 37.9%
Other Fuels 3% 2.2%
CO2 Emissions 221 g/kWh 198 g/kWh
High-level Radioactive Waste 0 0.0012 g/kWh

 

Who Does it Badly?

These suppliers heavily rely on non-renewable fuel source, thus they also have the highest CO2 emissions and hence the worst impact on the environment.

npower – Mostly Natural Gas

NPOWER2015020X20100 e1572953074969

This fuel mix is not very sustainable. Coal use and carbon emissions are also high.

Energy Source npower UK Average
Coal 6.2% 3.9%
Natural Gas 71.2% 39.4%
Nuclear 8.1% 16.6%
Renewables 9.3% 37.9%
Other Fuels 5.1% 2.2%
CO2 Emissions 373 g/kWh 198 g/kWh
High-level Radioactive Waste 0.0006 g/kWh 0.0012 g/kWh

 

Scottish Power – Mostly Natural Gas

SCOTTISH20POWER2015020X20100

Though there is a high percentage of renewables. The carbon emissions are high.

Energy Source Scottish Power UK Average
Coal 4% 3.9%
Natural Gas 50% 39.4%
Nuclear 6% 16.6%
Renewables 36% 37.9%
Other Fuels 4% 2.2%
CO2 Emissions 264 g/kWh 198 g/kWh
High-level Radioactive Waste 0.0004 g/kWh 0.0012 g/kWh

 

Hopefully, now you have a better idea of what a fuel mix is, why it is significant, and (out of The Big Six) which suppliers have the best, and the worst, fuel mixes.

The Complete Guide to Meter Operators – 2021

If your business has a half-hourly meter, you will need a MOP contract to manage and monitor their electricity consumption. Energy Solutions would love to help keep the costs down and the service levels high, whether you’re setting up a new connection or looking to switch to a new metering service.

The market is deregulated and there are a host of competitive options available to you; Details of all the meter operators are below.

If you’d like help deciding which meter operator offers the best value for your business and don’t fancy 23 different options, find out more about our Meter Operater Agreements or contact Energy Solutions now.

 

Name Website Phone Comments
AES Smart Metering Ltd www.aes-smartmetering.com AES Smart Metering was formed in 2013 and we have continued our growth since then. Starting off as a meter installer working for meter operators we gradually developed our experiences within the industry. Five years on we are now a fully accredited meter operator and meter asset manager, have bases in London, the Southeast and East Anglia and are continuing to expand nationally. We believe in having a personal approach to our work with all our clients and employees. We are looking forward to working with a range of clients throughout the smart installation rollout and beyond.
British Gas Metering Operations www.britishgas.co.uk 0800 048 0505
E.ON UK www.eon-uk.com 0345 301 5931 We have drawn together all of E.ON UK’s expertise in Metering Services, Home Installation and New Connections to provide services across the range. We are getting homes and businesses connected to power and gas, lighting streets, installing energy efficiency measures and boilers and providing a range of metering services
EDF Energy www.edfenergy.com 020 8298 8174 EDF Energy Customer Operations is part of the Customers business unit (the customer-facing function at EDF Energy). They undertake a wide range of metering services for the Non-Half Hourly and Half Hourly markets (for residential, small-medium enterprise and major business customers), including, meter operation, automated meter reading, meter installation and maintenance, meter refurbishment, meter calibration, data collection/aggregation, debt management and emergency services. For further information, please contact one of the following, or visit our website.
Energy Assets Ltd www.energyassets.co.uk 07927 570781 Energy Assets is a registered Meter Asset Manager (MAM) working closely with its client base in the provision of energy metering solutions to both the public and private sector. Energy Assets has established a team of people with extensive expertise from within the utility industries that satisfy the energy metering needs of their client base through unprecedented attention to detail and service. This is supported and enhanced by a full end to end digital solution that ensures all clients meter connections comply with legislation and industry codes of practice. Specific services supplied incorporate three key areas: -Siteworks – “A complete service providing gas infrastructure works and metering – Metering – “Asset management services provided by an Ofgem accredited MAM” -Pulse 24 – “Providing a robust and proven ASPCoP approved AMR solution”
IMServ Europe Ltd www.imserv.com 01908 696000 IMServ has a rich heritage in Data Collection and Metering services, covering 25% of the UK’s entire electricity consumption with over 250,000 metering points. Our specialist end-to-end energy management solutions, combined with experienced engineers, extensive industry knowledge and a powerful web tool, Energy DataVision, can deliver tangible energy, carbon and cost savings to your organisation, by giving you access to data intelligence on ‘how’, ‘when’ and ‘where’ you are using energy.
Jersey Electricity www.jec.co.uk 01534 505 665 N/A
Lowri Beck Services Ltd www.lowribeck.co.uk 01942 771753 Lowri Beck Services Ltd provide Metering Solutions, Contact Centre and Support Services to the Utilities Sector and other related companies. We are an accredited Meter Operator, Meter Asset Provider, Data Retriever, Data Collector and Data Aggregator in the non-half hourly electricity markets. We are an accredited OAMI and Meter Asset Manager in the Domestic and Small Business gas markets. We also provide end-to-end automated meter reading (AMR) services in the Gas and Electricity markets including supply and leasing of Zone 0 rated Gas Dataloggers.
Macquarie (OnStream) www.macquarie.com 07810 771688 Macquarie is a market leader in the meter asset provision (MAP) sector in the UK. As a result of our longstanding commitment to the industry, we are the largest independent owner and manager of gas and electricity meters in the UK, including the largest portfolio of Smart meters. Macquarie has an experienced team with deep and extensive relationships across the industry and a market-leading position in smart metering. This experience has delivered to our clients a strong track record of a secure, reliable, responsive and flexible source of funding and MAP services.
MANX Utilities Authority www.manxutilities.im 01624 687641 The Manx Utilities Authority (MUA) is a statutory board of the Isle of Man Government charged with providing the people of the Isle of Man with a safe, reliable and economic electricity supply. The Authority has responsibility for the generation, transmission and distribution of electricity and for the billing and collection of revenue from these activities. The Authority has responsibility for the supply of Natural Gas to the CCGT Power Station at Pulrose and to domestic consumers via the local gas distributor. A further responsibility of the Authority is to ensure the full commercial potential of the UK-IOM subsea fibre optic cable.
Morrison Data Services www.morrisonds.com Morrison Data Services is the UK’s leading Utility Data Services business, differentiated by the scale and capability of its national workforce. With nearly 3,000 employees, Morrison Data Services is the largest independent multi-utility metering services company operating in the UK. We provide a full range of managed services for electricity including Non Half Hourly and Half Hourly Data Collection, Data Aggregation, Non Half Hourly Meter Operations and Meter Asset Provision (MAP). We are also a Gas Meter Asset Manager and operate dual fuel services in the field backed by our expert back-office teams who are fully experienced in processing industry data. We are currently supporting our clients in their government-mandated rollout of Smart Meters by offering extensive Technical Field Services. MDS has vast experience over a number of years in the market for the installation, maintenance and removal of gas and electricity metering assets. MDS has installed over 130k Domestic Smart Meters and over 600k I&C Smart Meters, providing end to end services from logistics, appointment booking, short notice appointments, emergency work through to install and compliance.  MDS hold industry qualifications for MAM, MOP and MAP including MOCOPA, Gas Safe, MAMCOP and NSAP. MDS has recently been awarded the RoSPA silver award for our safety performance. Our operatives are trained and assessed to National Assessment Specifications. With a multi-skilled National Workforce, we are able to deliver a variety of services at competitive prices.
Morrison Utility Services www.morrisonus.com 0151 541 6580 Morrison Utility Services (MUS) is the UK’s leading utility service provider. MUS work with utility company clients, across the UK, in the electricity, gas, water and telecommunications sectors helping them renew, refurbish and maintain their infrastructure and networks. MUS are an accredited Meter Operator / Meter Asset Manager, with a proven track record of providing metering services, on behalf of various energy suppliers for over 10 years, including the installation of single fuel and dual fuel smart meters. MUS can offer either a fully managed service or field support only to meet the needs of our clients.
National Grid Metering www.nationalgrid.com 0121 424 8397 National Grid Metering is a subsidiary company of National Grid and provides metering and meter reading services in the regulated gas metering market. National Grid currently owns around 9 million gas meters (both residential and commercial). National Grid Metering provides metering services to National Grid and manages the relationship with its customers, the gas suppliers. Our aim has always been to deliver a high quality, value for money service to our customers and we pride ourselves in delivering timely and accurate data.
Npower Meter Operator Services www.npower.com 0191 3398982 Npower Metering provide a national market-leading, competitive metering and energy management service.
Our range of services includes Non half hour metering, Half hourly metering, Smart Meter Installations, Data collection and Data Aggregation, Energy Management Solutions. These services are designed to help the customer to analyse and fully understand their energy consumption. Npower also provides CVA meter operator services to external customers as well as its own fleet of UK power stations.
OVO (S) Metering Ltd www.sse.co.uk OVO (S) Metering Ltd is an independent company within the OVO Energy and provides a wide range of electricity metering services nationally. These include half hourly and non-half hourly meter operation, non-half hourly data collection and aggregation.
Providor www.providor.co.uk
Siemens www.siemens.co.uk 07808 822889 Siemens is a global engineering company which employs over 20,000 people in the UK. Siemens Metering Services is the UK’s leading independent provider of utility metering services. Working throughout the UK and in selected international markets, it offers meter-to-cash and energy measurement and management services to many public as well as private organisations. Through contracts with energy and water suppliers, it provides metering services to over 14 million homes and businesses in the UK, with its field staff making over 40 million visits annually. Siemens Metering, Communications & Services also owns and operates the UK’s gas prepayment system on behalf of all the UK’s gas suppliers.
Siemens (Continued) www.siemens.co.uk 07921 246045
SMS www.sms-plc.com 02920 739 590 We own and operate meter assets and are trusted by the country’s leading energy suppliers to manage, fit, relocate and introduce new smart meters nationwide. Our end-to-end services include everything from customer contact to field resource and data collection. We are fully qualified and committed to staying well ahead of the industry required standards. This, accompanied by our unrivalled customer service and innovative technical solutions means our customers can be sure that meters and data collections are run efficiently.
SP Dataserve Limited www.scottishpower.co.uk 0845 2700024 SP Dataserve Ltd, headquartered in Glasgow, has evolved from the former ScottishPower Metering Business to become a first-class, competitive provider of metering, data and related services across Great Britain. Dataserve’s comprehensive range of services includes Half–Hourly (HH), Automatic Meter reading (AMR) and Non Half–Hourly (NHH) Electricity Meter Operations; HH, AMR and NHH Electricity Data collection and Data retrieval; HH, AMR, and NHH Data Aggregation; Data Processing, Data Management and Data validation; Revenue Protection Services. These services are designed to enhance the ability of suppliers and energy users to collect, analyse, manage and make effective use of energy consumption data, resulting in our wide and diverse customer portfolio, ranging from large multi-site UK wide retailers to Local Authorities, food producers, transport & aviation utilities (including renewables and wind farms), making savings in both energy and costs.
Stark Utility Funding Ltd www.stark.co.uk
Utilita Field Services Ltd www.utilita.co.uk Specialising in Dual Fuel Smart Metering:
UW Home Services Ltd www.uwhomeservices.co.uk
WPD Smart Metering www.wpdsmartmetering.co.uk

The Complete Guide to Half Hourly Meters

Half hourly meters allow businesses to see how much energy they use at different times of the day, helping them become more energy efficient.

They also enable a supplier to accurately price the amount of energy being used by a business; allowing suppliers to create the perfect tariff for the customer.

WHAT ARE THEY?

A half hourly meter is like a smart meter in that they send automatic readings to your energy supplier. Unlike a traditional  meter, they read how much electricity is being used every half an hour.

The ‘S’ number on a meter identifies half hourly meters; if the S number has a ‘00’ in the top left box then your meter is half hourly.

You can request access to the information your meter sends to your supplier. You may need to do this to:

  1. Calculate your unit charge and your daily rate in order to produce invoices.
  2. Your previous data is used to negotiate your next electricity contract/switch contract.
  3. Find patterns in your usage and implement energy efficiency measures where and when necessary.

WHO HAS ONE?

These meters are for businesses with high energy usage. For businesses who use between 70-100kWh of energy in 30 minutes, they are voluntary.

There are only around 100,000 half-hourly meters in the UK.

There is some rumouring that in the future all businesses would be required to have half-hourly meters/smart meters to improve the general accuracy of billing.

Typically the types of businesses that use half-hourly meter systems are large-scale enterprises/industries such as:

  • agricultural,
  • breweries,
  • department stores,
  • supermarkets, and
  • factories

WHO NEEDS ONE?

They are mandatory for all businesses who use more than 100kWh of energy in 30 minutes. These are known as mandatory half hourly meters.

BSC 272 is a piece of legislation passed in October 2014, referred to as P272. It was introduced to improve bill handling for larger businesses. It means that, as of April 2017, all non-half hourly profile class 05-08 meters had to be moved over to half-hourly meters.

HOW CAN ENERGY SOLUTIONS HELP?

Energy solutions put our energy into procuring yours. It is important customers with half-hourly meters understand how Availability and Triad, or TNUoS charges, as well as your working hours, can affect the prices you’re paying.

We can help you reduce your costs now, and secure the best possible price and your next renewal.

The process of comparing half-hourly electricity meter suppliers is slightly more complex than for smaller businesses. They compare energy deals, saving you money and time.

Here’s how the process works:

Step No. What Happens
1 Contact Energy Solutions
2 Provide your meter number and meter address
3 Provide a Letter of Authority (LOA). This allows a broker to access your data from your current provider (the process cannot move forwards until this is accessed)
4 An invitation to tender (ITT) is arranged by the broker and submitted to all energy suppliers. Within about a week, a range of rates are provided for the client to review
5 Switching date depends on contract renewal dates, if you are out of contract it can be only a day or two.

 

We recommend giving us a call to find out how we can save you time and money!

0131 610 1688

20 Reasons to use Energy Solutions

Energy Solutions offer price comparison and advice that allows customers to compare energy prices and packages to choose the one that matches their needs and save money. Brokers have great knowledge of the energy industry so they help businesses get the best energy rates available. There are a number of reasons why using an energy broker is a good idea.

1. Saving money – if you are considering switching from your current energy provider to a different one, saving money is probably the main reason to do it. Using the services of an energy broker allows you to make sure that you get the cheapest deal there is.

2. Good market knowledge – energy brokers have many tools to compare energy deals that might not be available to you. Moreover, they know what energy prices are like, so they can tell whether a deal is worth switching to.

3. Saving time – comparing energy prices, getting in touch with energy providers and negotiating the terms of a new deal can be time-consuming. If you use a broker you don’t have to do the extensive research and fill out all the paperwork yourself. Instead, you can focus on other commitments.

4. Expertise – not all the customers have good knowledge of the functioning of the energy market. Energy brokers specialise in gas and electricity so they can answer all your questions and explain the tariffs.

5. Good market knowledge – energy brokers have many tools to compare energy deals that might not be available to you. Moreover, they know what energy prices are like, so they can tell whether a deal is worth switching to.

6. Wide selection –  if you are comparing energy tariffs yourself you might only be focusing on a few providers or offers. Brokers know the industry so they will compare numerous suppliers and you can be sure you’re not missing any great deals.

7. Lower energy consumption – in addition to helping you find the cheapest deal brokers can help you get the greenest one, thus lowering your household’s emission. If you want to be getting all your energy from renewable sources, brokers will help you find the company that offers such an option.

8. Easier choice – reading about numerous different energy providers and tariffs can be overwhelming as there are many options available. Brokers put all that information together to let you focus on a few best deals, hence facilitating making the decision.

9. Future assistance – even after you sign a new contract your energy broker will be able to assist you. You can contact them if you have any further queries about the tariff or if you’re thinking you didn’t make the best decision and want to find out what your options are.

10. The right contract – there are many types of contracts available. An energy broker can tell you which one is the right one for your business, and it can help you avoid being automatically placed on one of the contracts you can read about in the table below.

ContractWhen is it appliedDisadvantages
Deemed RateYour current tariff ended and you did not contact the energy supplier about extending it or getting a new dealRolling tariffs
Out-of-contract rates
The most expensive prices
RolloverYour contract ended and you did not cancel it nor switched to a different providervery expensive rates
lasts at least a year

11. Easier future expansion – if you think you might expand your business in the future and open new offices, you will need to install meters and get energy contracts for all of them. Arranging that can be complicated but if you tell the broker about your plans and they will help you choose a provider that will make setting all that up easy.

12. Knowing your options – most people have heard of the big six that refers to the largest energy providers in the UK. If you haven’t you can find them in the picture below. There are, however, many other energy suppliers available and sometimes their offer might be most suitable for your needs. Using a broker will ensure that you’re looking not only at the energy providers you have heard of but also at those less popular that might be offering more competitive prices.

The Big Six Suppliers

13. Wide range of services – in addition to assisting you with getting the cheapest energy bill, the broker can help you, for example, monitor your energy usage and carbon footprinting. You can also talk to analysts and consultants who can advise you on energy management.

14. Inside contacts – brokers have partnerships with many energy suppliers. Thanks to those connections they have the power to negotiate energy prices and they can propose you deals that you wouldn’t find otherwise.

15. Bundle all supplies – brokers can put your electricity, gas and water needs together to find a provider that matches your requirements for all supplies not only one. If you compare prices on your own, most comparison pages available online handle them separately, which means you would have to sign several separate contracts.

16. End-to-end process – brokers not only give you the overview of the best deals available but they also complete all the necessary forms and paperwork for you. They also read all terms and conditions of the offer and explain it to you so you don’t have to go through long documents yourself.

17. Looking at all the charges – if you’re looking for an energy contract yourself, you will most likely be looking at the unit price. Nevertheless, there are many other charges that need to be taken into consideration when choosing a supplier. Brokers will look at all of them and prepare a cost breakdown to show you what exactly you’ll be paying for in each of the deals.

18. Analysing all elements of the deal – in addition to looking at the price, there are other aspects that are important when choosing an energy supplier. That includes the duration of the contract or possible ways to terminate the contract early. The broker will analyse all these elements to ensure your deal is not only the cheapest but also the most convenient.

19. Managing multiple contracts – if your business has several sites you might have different energy contracts for all of them. If each of the deals has different conditions and prices, managing them can be difficult. Brokers can help you move all the sites to one supplier, making it easy for you to settle the payments.

20. Good relationship with the supplier – brokers interact with energy suppliers all the time. Suppliers care about forming long-lasting partnerships with them so if you use the broker’s services you might enjoy not only better prices but also better customer service.

There you have it, 20 reasons to choose Energy Solutions as your energy broker for your next contract renewal.