The Energy Sector is controlled by a number of regulators.
OfGem launched a strategic review of the microbusiness retail market on May 3rd 2021. This review was prompted by concerns over the complexity and difficulty of accessing price information, which could harm small business owners trying to find a good deal. Ofgem has a great deal of experience with the hardships faced by microbusiness owners. […]
OFGem’s new rules for brokers Read More »
The ADR Energy Ombudsman Scheme provides a platform for resolving disputes between energy brokers and their microbusiness customers. It aims to ensure impartial and fair resolutions through alternative dispute resolution (ADR) processes. This article explores the purpose and benefits of the scheme, the common disputes that may arise, the resolution process, the rights of
How to Complain Under the ADR scheme for Energy Brokers and Microbusinesses? Read More »
What is Alternative Dispute Resolution (ADR)? Understanding the concept of ADR Alternative Dispute Resolution (ADR) is a process that provides an alternative to litigation for resolving disputes. It encompasses various methods such as mediation, negotiation, and arbitration which aim to facilitate the resolution of conflicts outside of the courtroom. Benefits of using ADR for dispute
What is the ADR Energy Ombudsman Scheme for Energy Brokers? Read More »
In the intricate world of energy brokerage, ensuring smooth transactions and satisfactory service for your clients is paramount. However, disputes with suppliers can arise, and when they do, having a clear roadmap for resolution is essential. One powerful tool in this process is the Energy Ombudsman, an impartial entity that can step in to
How to Make a complaint to the Energy Ombudsman on an Energy Customers behalf Read More »
In a world driven by electricity and gas, ensuring fair and reliable service is crucial. This is where the Energy Ombudsman comes into play, acting as a safeguard for consumers in the energy sector. If you’ve ever wondered about the history of the Energy Ombudsman, its role in protecting customers, and the processes involved, you’re
What is the energy ombudsman service? Read More »
In this article we will cover everything you need to know about your energy contracts and how you are billed for you energy. Keep reading to find out more! How are energy bills calculated? There are two elements which make up the sum you are charged: • Standing charge: A fixed daily rate • Unit
Energy Advice: Contracts and Billing Read More »
Recognising GoOs of EU member states All countries that belong to the UK must have a Guarantees of Origin (GoOs) scheme. In the UK, this scheme is known as Renewable Energy Guarantees of Origin (REGO). Ofgem is required by law to recognise other GoOs of EU member states. Here we explain in more
Renewable Energy Guarantees of Origin in EU Member States Read More »
Microbusinesses are increasingly working with brokers to bring down their energy bills. The lower costs for microbusiness energy are then passed onto microbusiness customers. It can be a little daunting to sign up with a brokerage partner, especially given the news of unscrupulous energy brokers, hidden broker commission, inflated commission fees, and pressure into signing
Ofgem – The Energy Ombudsman Regulating Energy Brokers Read More »
