|
|
This infographic breaks down the search results from search engines internet-wide to find out which of the Big 6 suppliers consumers and professionals alike have been seeking out, or searching for more detailed information from, in Quarter 1 of 2021.
This infographic seeks to explain who the biggest water suppliers are in the world so far, from where they operate to what sector of the water industry they specialise. An encompassing long-term view is necessary to protect our water, fluid infrastructure and the planet.
The screen will probably be off. Press the red button to wake it up.
Once it says Credit On you can press the red button again.
The screen will say Meter Index. That’s your meter reading.
If your meter has two barcodes on it, take a meter reading using these steps:
Tap the green A button 3 or 4 times to go through the options.
Keep scrolling through options until the meter reading display screen shows “Rate 01 Act Imp”. This shows your meter reading. If you have a time of use/two rate tariff , press the button again for “Rate 02 Act Imp” for the second rate reading.
If you go too far, keep pressing the button. It’ll loop back around.
If your meter has three barcodes on it, take a meter reading using these steps:
Press green A button twice and then hold down to get to menus.
Keep scrolling through options until the meter reading display screen shows “Total Act Import”. This shows your meter reading. If you have a time of use/two rate tariff, press the button again for “Total Act Import 2” for the second rate reading.
If you go too far, keep pressing the button. It’ll loop back around.
For gas smart meters, press and hold the red button A for five-to-10 seconds. This will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.
On an electricity single rate smart meter, the display will automatically show the reading.
If you have an electricity multi-rate smart meter, press and release the blue display button and this will show rate two. To find out if you have a multi rate meter, look at your latest bill. You’ll be able to see if there are different charges for the day and night usage.
Switch your in-home display on, it takes a moment to “find” the meter and start talking to it. It should take less than a minute for the electricity and gas consumption to display. The bill shows vat and standing charges separately, while the in-home includes these in the energy costs displayed.
Enter the menu where you can view your usage history, your current tariff, meter readings, personalise your settings and to set a budget. B Forward and back Use the arrows to navigate around the screen and move between Energy now, Energy today and Prepay balance (if applicable) tabs. C Selection Use this button to make selections and to see your energy in £/hr (default) or energy kW. D Return Press to return to the previous screen.
Your in-home display works by talking to your meter and giving you constant updates on what you’re using. Your electricity info updates about every 30 seconds and your gas about every 30 minutes. When you switch your in-home display on, it takes a moment to “find” the meter and start talking to it. Your in-home display is set to an “average” household, but after a couple of weeks it will learn the average for your home. Your bill shows vat and standing charges separately, while the in-home includes these in the energy costs displayed.
A Home Use this touch control to cancel what you’re doing and go to the home screen. B Now Shows what you’re using right now. C Fuel If you’re tracking electricity and gas, the home screen shows you both combined. If you want to see this individually, tap on the fuel button. One tap for electricity, two for gas, three to show you both together. D Calendar Use this to check what you used today – or so far this week, month or year. Tap once for a view of this week, twice for this month – and three times for this year. If you want to see what you’ve used in previous weeks or months, use the arrow keys as well. E Menu/OK Tap OK, then use arrows to scroll through your account information, meter readings, settings and to set your budget. F Forward and back. Use the arrows to scroll through options or information on the screen. On the home screen, you can use the arrows to move between days to see your usage over the last week.
The Trio shows energy use for electricity and gas smart meters and will have been configured to work with the meters you have installed, which may be electricity, gas or both. Please read the important safety notice overleaf before using your Display. Setting up Connecting the power supply Connect the power supply to your Trio. Your Display will turn on automatically when plugged into the mains. You should always leave your Display connected to the power supply. You can configure the screen to dim or sleep at certain times of the day. (Menu > Settings > Display) The power supply is made exclusively for the Trio Display and must not be used with other devices. Built-in rechargeable battery Your Display is fitted with a rechargeable battery. It comes fitted with a battery tab which should be removed (your installer may already have done this). To remove the tab, remove the back cover and pull it out. When operating on battery power, the banner bar will display the battery symbol (o). It’s advisable to power the Display with the supplied power supply and to not use batteries for a prolonged period. Smart meter connection Each time the Display is connecting to the smart meter it will give an audible notification, speak and show Connecting to smart meter… this can take up to five minutes. It may take up to one hour after the initial setup for the gas consumption to show on the screen. Speech Your Trio is designed to speak the contents of each screen. You can interrupt the speech at any time by pressing the top button (middle LED). This button also functions as a repeat button if you would like to hear something again. Speech can be turned on and off by long pressing the top button. Speech volume and repeat options can be adjusted in the Talking options screen (Menu > Settings > Talking options)
For more information see this guide: https://www.edfenergy.com/smart-meters/using-a-smart-meter
To take the reading from your gas meter, you’ll need to press a button to wake up the meter. Depending on your meter, it’ll be either an OK button, a red “A” button or a round button between two arrowed buttons. The reading will appear on the screen. As your gas meter is powered by a battery, the screen will go blank after a short while to save power.
On most electricity smart meters, the screen will show your meter reading as standard. If you see a row of zeros, wait six to ten seconds for the screen to show your meter reading. On some meters, you may need to press the OK button or button A to show your reading.
Have a look at the display panel on your Smart meter, normally it’ll be blank. Press button ‘A’ or ‘B’ to wake the screen up. Press button ‘A’ again to show the meter reading and make a note of the numbers including any zeros. There’s no need to note down any number(s) after the decimal point.
If you have a single rate meter: Always read the ‘R1’ register and simply write down the numbers from left to right.
If you have a two-rate meter: You’ll only need to read the ‘R1’ and ‘R2’ registers. Press button ‘A’ to cycle through the readings and write down each one as it appears.
If it’s peak time when you read the meter, the active register shows your Day/Normal rate reading. If it’s off peak the meter will show your Night/Low rate reading. You’ll notice that one of the registers has “Now” in the top right hand corner of the display. This shows your active register.
For more information see this guide: https://web-content.scottishpower.co.uk/files/pdf/smart-meters/energy_efficiency_8ppa6_web_pages_jun20.pdf
For more information see this guide: https://www.youtube.com/watch?v=gFeQ_y5LRrM
Your electricity reading will usually show up automatically on your meter’s screen.
If it doesn’t, press the ‘A’ or ‘OK’ button to show your meter’s different readings. You may need to press the button a few times, until you see ‘Total Act Import’.
Your reading will be shown in kWh. We don’t need any numbers after the decimal point.
If your smart electricity meter has 2 rates (usually a day rate and a cheaper night rate), here’s how to find your readings.
Press the ‘B’ button for 2 seconds to bring up the meter’s readings.
Press the ‘A’ button to go through the meter’s screens. There will be 2 readings labelled ‘Rate’, both shown in the unit ‘kWh’ – these are your meter’s current readings. Usually, the higher one will be your meter’s day reading, and the lower one will be the night reading. We don’t need any numbers after the decimal point.
If your gas meter’s display is blank, hold the ‘A’ button for a few seconds to wake it up.
Press the ‘A’ button a few times until you see ‘Meter Index’.
The reading will be in the format ‘00123.456m3’. We don’t need any numbers after the decimal point.
Its still unusual for an energy supplier to go out of business, but everything is possible and sometimes it happens. Luckily for everyone, there are procedures in place to make sure everyone involved is protected.
If your energy supplier were to go out of business, Ofgem (Office of Gas and Electricity Markets) has to reallocate you to a new energy supplier. The new supplier is called an SoLR, which stands for Supplier of Last Resort. In January of 2021, Ofgem moved 360,000 customers to EDF when Green Network Energy folded. Ofgem has several factors to take into account when reallocating you to a new supplier which are:
This means that no matter who you get your gas or electricity from, there will always be a safety net to stop disaster striking.
The customers who have been transferred will be given a deemed contract, which must be similar to the contract you were previously on. A deemed contract means you will usually be paying a very similar amount to your previous contract. However, the new supplier will be taking on a lot of customers, therefore the deemed contract might be more expensive than your old contract. This is because the new suppliers are taking a risk by buying a large amount of wholesale energy last minute to supply to you, therefore they want to make sure they are covered.
Ofgem recommends not switching supplier yourself, as this will be sorted by them automatically, and you will be shortly contacted by the new energy supplier (your SoLR) who will inform you of the change and any additional information. You don’t need to do anything if you don’t want to, it’s perfectly fine to stick with your SoLR, as usually it will be an incredibly similar service provided to you, but you do not have to stay with your SoLR. In fact, the initial contact from your SoLR will detail the options you have in switching to a supplier who better meets your needs.
All you will have to do is take a meter reading.
If you do choose to stay with the SoLR, after six months with them the deemed contract will end. You will then be given a contract on the SoLR’s normal rate. It is likely to be their standard variable rate, however, it is worth checking within that initial six month period how much you will soon be paying.
It is possible (under supply licence condition 9) to claim “last resort supply payment”. This means its possible to receive compensation for additional costs that might occur for you due to the switch from your old supplier to your SoLR.
You might be wondering (FAQ’s):
No. The SoLR system means you will be switched to a new supplier automatically by Ofgem. You will be informed of this by your new supplier – the SoLR in question.
Most likely not. It should just carry on working with your new supplier. However, if it isn’t corresponding with your new supplier, it will exist only as a “traditional meter” until they can get a compliant meter to you.
Most likely not. Part of the process of choosing a SoLR is making sure that the costs are similar amounts to what you have previously been paying.
No. Wait until your new supplier contacts you and they will tell you what (if anything) to do regarding your direct debit.
Most likely not. Another factor in picking your SoLR is attempting to pick an energy suppler that will provide a compliant service to your credit. However, the SoLR is not legally obligated to do this, so they may not – this is something to be aware of, but they will contact you to let you know how they will work it out between you.
You will have to pay someone. This might be your new supplier or your old one, dependent on how Ofgem, your old supplier and your new supplier have agreed to arrange things. You should wait until you are contacted by your new supplier to find this out. They will tell you.
You should raise the complaint with your new supplier and they will review it to see if it still relevant.
Before you settle with the provided supplier from Ofgem, it is probably a good idea to see if who you have been appointed to is the best deal, and as mentioned, you have six months with your SoLR to find out what the bills will look like after your deemed contract ends. It can’t be guaranteed that your bill won’t go up. Ofgem will do their best to find a similar supplier that will meet your needs and cause as little disruption as possible, but this can’t be guaranteed. Most people use comparison sites like Compare the Market and Money Supermarket to find the best deals. This is advisable – but only after you have heard from your SoLR.
| Cadent Gas | News | Online Quote |
Cadent is proud to be a key partner in @HyNetNW, an innovative low carbon and #hydrogen energy project that will unlock a low carbon economy for the North West and North Wales. See how HyNet will put the region at the forefront of the UK’s drive to NetZero
https://vimeo.com/560384154
🔨 We’re repairing a damaged gas main on #Adbolton Lane in #Nottingham
🚨You may experience the loss of your gas supply, engineers are working quickly to get you reconnected.
⚡️@wpduk are also on site
@westbridgfdwire @nottslive
It is #VolunteersWeek and in the latest in our series of case studies about the fantastic team at Cadent who also volunteer, today we touch on a subject that just has to be spoken about more - men’s mental health 👉 https://crowd.in/gPhRQ8 #ITSOKAYTOTALK @andysmanclubuk
🚨The A12 in #Wangford is closed in both directions
👷🏼♀️We need to carry out urgent repairs to a gas main
🚗Our engineers are working quickly to complete the repair but if possible please find an alternative route
#Suffolk #TrafficAlert @EADT24
