British Gas Lite is a sub-brand of British Gas, one of the UK’s largest and oldest energy suppliers. Designed to cater to the needs of small and medium-sized businesses, British Gas Lite distinguishes itself by offering a digital-only service model. This model emphasizes self-service through an online account management system, allowing businesses to monitor and manage their energy usage and costs more effectively. The focus on a digital approach not only aims to streamline operations but also to offer competitive pricing by reducing overheads associated with traditional customer service methods.
Tariffs
British Gas Lite offers a range of tariffs designed to suit different business needs, primarily focusing on fixed-rate plans. These fixed-rate tariffs ensure that businesses are not subject to the fluctuations of the energy market, providing stability and predictability in energy costs. The tariffs typically range from one to three years, offering various options for businesses to lock in their energy prices.
The pricing under British Gas Lite’s tariffs is competitive, reflecting the brand’s commitment to leveraging its digital efficiency to pass savings onto its customers. However, it’s important to note that prices can vary based on factors such as location, consumption levels, and the specific terms of the contract. Businesses interested in British Gas Lite are encouraged to get a personalized quote to understand the specific rates applicable to their situation.
British Gas Lite Electricity Tariffs
| Tariff | Unit Price (p/kWh) | Standing Charge |
|---|---|---|
| BGLite Single Rate SC DD 1-Year Term | 30.1p | 40p |
| BGLite Single Rate SC DD 2-Year Term | 30.5p | 42p |
| BGLite Single Rate SC DD 3-Year Term | 31.2p | 45p |
British Gas Lite Gas Tariffs
| Tariff | Unit Price (p/kWh) | Standing Charge |
|---|---|---|
| BGLite London SC DD 1-Year Term | 8.4p | 45.5p |
| BGLite London SC DD 2-Year Term | 8.5p | 45.4p |
| BGLite London SC DD 3-Year Term | 8.4p | 45.3p |
Best Deals
Finding the best deals with British Gas Lite involves considering not only the base rate of the tariffs but also the value-added services and features that come with being a British Gas customer. Some of the key benefits include:
- Digital Efficiency: The online account management system is a significant value addition, allowing businesses to easily submit meter readings, view bills, and track energy usage.
- Renewable Energy Options: For businesses keen on sustainability, British Gas Lite offers options for tariffs that are backed by 100% renewable electricity, aligning with environmental commitments.
- Dedicated Support: Despite being a digital-first service, British Gas Lite provides dedicated support for queries and issues, ensuring businesses have the necessary assistance when needed.
To secure the best deals, businesses should consider their energy consumption patterns and choose a tariff that best matches their usage profile. Engaging in energy efficiency measures can also help in maximizing the benefits of a competitive tariff, reducing overall energy costs.
What does the general public say?
Based on around 3,000 reviews, British Gas Lite has an overall poor rating of 2.5 out of 5 on Trustpilot. The majority of reviews (42%), 39% of which are 1 star, reflect a mixed bag of experiences from customers.
Commenters expressed dissatisfaction with the online-only nature of customer assistance, citing lengthy wait times before receiving a resolution, and complaints about contracts that automatically renew without notice and subsequently result in overcharging.
Positive remarks highlight how simple it was for them to convert to British Gas Lite and how their 1-year fixed prices were superior to what they had found elsewhere.
How can I contact them?
You may contact British Gas Lite’s customer care department here by using their webchat feature, since they let you manage your whole account online. This feature is open from 9 a.m. to 5 p.m., Monday through Friday.
In addition, they offer a dedicated phone number that is operational on weekends, bank holidays, and evenings after the webchat service has ended.
01253 501 478 is the British Gas Lite phone number.
We can also get in touch with your selected supplier when you switch through Dealtopia, saving you time and effort so you can focus on managing your company.
Conclusion
British Gas Lite represents a compelling choice for small and medium-sized businesses looking for a digital-first energy supplier. Its competitive tariffs, focus on renewable energy options, and efficient online account management system make it a strong contender in the UK energy market. While potential customers should carefully consider their specific needs and consumption patterns when choosing a tariff, the overall offering of British Gas Lite is robust, backed by the reliability and expertise of British Gas.