Dyce Energy – Commercial Gas Supplier

Introduction

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Founded in February 2016, Dyce Energy is an energy supplier based in South Yorkshire. Previously named Prozana Ltd, Dyce Energy provide fixed price energy tariffs for businesses in the UK. They range from new start-up businesses to large scale multi-site energy users.

Many companies have standards that they operate by and Dyce Energy strive each day to follow their own core values, these are:

  • Transparency
  • Simplicity
  • Collaboration
  • Commitment
  • Ambition
  • Creativity

Dyce Energy also works with some great causes. Firstly, Breast Cancer Now. Back in 2019, the staff at Dyce Energy raised awareness for breast cancer with the UK’s largest breast cancer charity Breast Cancer Now. Raising funds via selling cakes and other activities, Dyce Energy raised over £1000 to the cause.

They also have raised awareness for The Woodland Trust, one of the Uk’s largest woodland conservation charities. They help to protect the woods across the country and aim to inspire others to enjoy UK nature. Dyce Energy donates to The Woodland Trust helping to restore the British countryside.

Where Are Dyce Energy Based?

Dyce Energy is a UK supplier, based in Rotherham, South Yorkshire.

Where is Dyce Energy’s Headquarters?

B3 Patrick Tobin Business Park

Bolton Road

Wath upon Dearne

S63 7LL

Dyce Energy Products and Services

Dyce Energy offers its industry-leading Partner Portal. The Dyce Energy Partner Portal gives their partners access to energy tariff’s, allows them to provide quotes and create contract files. It also has contract submission features and partners can automatically send any new energy meters for registration straight to Dyce Energy.

In June 2020, Dyce Energy re-introduced their variable direct debit tariff. This product had a slightly higher standing charge for customers who wanted a lower unit rate. Dyce Energy relaxed their credit policy which matched the Government’s ease of lockdown for some business types.

Dyce Energy Gas Services

Dyce Energy offers competitive business gas tariffs, from new startups to established high street brands, to single or multi-site users, the supplier offers to have a tariff that can meet your needs and requirements. They advertise that their pricing is simple, transparent and competitive.

Dyce Energy only uses brown gas and not renewable energy. The energy supplier offers 1, 2 and 3 years fixed contracts and claim to have no hidden fees. Their standard variable rates and out of contract rates can be found in the table below.

 Daily Standard Variable RateOut of Contract Rate
Standing Charge£2.50£3.50
Price p/kWh for all units5.956.5

Why Choose Dyce Energy?

Dyce Energy claims to offer these benefits for businesses:

  • Fixed price contracts.
  • Energy at your fingertips via Your Energy Online.
  • Switching simplicity.
  • Clear and transparent prices.
  • Dedicated UK customer support.
  • We believe in treating customers fairly.

Dyce Energy aims to reduce energy costs with the following benefits:

  • Save money.
  • Help the planet by reducing carbon emissions.
  • Improving customer opinions.
  • Take full control.
  • Protect your business.
  • Empower employees

Does Dyce Energy Offer AMR?

At the moment no, however, their website states Dyce Energy ‘will offer an AMR tariff soon, so keep in touch’.

Do Dyce Energy Offer Smart Meters?

Dyce Energy does not offer electricity contracts currently, so, therefore, does not offer smart meters to customers.

Does Dyce Energy Offer Renewal Prices?

Yes, they do. Normally Dyce Energy wouldn’t offer a renewal price until 6 months prior to your current contract end. However, Dyce Energy advises getting in touch to see if they can provide a competitive fixed term tariff for your business.

Board of Directors and Key Staff

Carl Fisher – Managing Director

Carl Fisher

Holding previous roles with other energy competitors, Carl Fisher has been involved in the industry since 2011. He is currently responsible for developing a strategy with an aim to look for business opportunities that generate long term business growth for Dyce Energy.

LinkedIn Twitter

Andrew Mead – Sales Director

andrewmead

With experience in the energy industry since 2015, Andrew Mead started his role at Dyce Energy in October 2017. Previous roles included UK Sales Manager at Effective Energy Solutions and Account Manager Yorkshire for SSE Enterprise.

LinkedIn Twitter

Jacob Bollon – Partner Relationship Manager

jacobbollon

Joining Dyce Energy in January 2020, Jacob Bollon’s role at the company is to try to make people love the supplier. His previous experience in the energy industry came with CNG Ltd in wholesale relations.

LinkedIn

Websites and Online Platforms

Dyce Energy has an online account portal called Your Energy Online. This allows customers to manage their energy costs via computer, smartphone or tablet. Customers have access to their energy bills, with the option to submit queries and give meter reads for their supply sites.

Your Energy Online can be used online at www.dyce-yourenergyonline.co.uk or the app can be downloaded on your tablet or smartphone for both iOS and Android devices. Their app has a 5-star rating on the Apple Store.

Dyce Energy Contacts

DepartmentContact
Customer service01709 357315
Sales support0800 804 8589
FacebookFacebook Link
TwitterTwitter Link
LinkedInLinkedIn Link
YouTubeYouTube Link
InstagramInstagram Link
Power cut105
Gas emergency0800 111 999

Dyce Energy Social Media

Dyce Energy is active on social media. They post frequently to LinkedIn, Twitter, Instagram and Facebook with similar content on each platform. Their YouTube channel has 3 videos ranging from 2 years ago to very recently.

LinkedIn – 184 followers

YouTube – 4 subscribers

Twitter – 244 followers

Instagram – 3,508 followers

Facebook – 138 likes

Do Dyce Energy Charge For Posted Bills?

Dyce Energy prefers to have bills online due to their partnership with the Woodland Trust, the energy supplier is trying to do their bit to save the planet.

Some people may not have access to the internet or prefer their bills in the mail. For each bill sent there is a £2 charge.

What Are Dyce Energy Opening Times?

Dyce Energy is open Monday to Friday from 9 am to 5 pm. This includes their phone lines, email and social media channels.

Dyce Energy Contact Emails

DepartmentEmail Address
General queriesenquire@dyce-energy.co.uk
Billing queriesbilling@dyce-energy.co.uk
Meter readsmeter-read@dyce-energy.co.uk
Renewalsenewals@dyce-energy.co.uk
Terminationsterminations@dyce-energy.co.uk
Change of tenancychangeoftenancy@dyce-energy.co.uk
Partnerstpi@dyce-energy.co.uk
Supplier agreed readssars@dyce-energy.co.uk

What Payment Methods Do Dyce Energy Offer?

Dyce Energy’s preferred payment method is variable Direct Debit. This is because with a Direct Debit there is no worry if your bill is paid every month, the energy supplier will collect the payment from your selected bank account 10 days after you receive your bill.

Dyce Energy In Recent News

With the current pandemic affecting the world, there was a three-month freeze on the hospitality sector. Dyce Energy recently announced they would allow pubs, clubs, restaurants, and hotels to be re-quoted again. They updated their credit policy, so if these businesses meet the new set criteria, they would welcome new companies to Dyce Energy.

Also, in January 2020 Dyce Energy launched their business gas tariffs on the UD Groups B2B energy hub.

This B2B energy hub will provide TPI’s with tools that give customers live and cost-effective access to the utility market. It is a cloud-based system that compares prices from all over the industry, generating quotes, producing energy contracts and managing the entire sales journey.

How Does Dyce Energy Ensure Their Partners are Suitable?

Each partner that Dyce Energy works with has been carefully selected. They undergo their vetting process and have a legally binding agreement with strict rules to abide by for offering Dyce Energy tariffs.

Dyce Energy claims to maintain regular contact with their Partners with regular dialogue in terms of contracts submitted to Dyce Energy. This includes the status and any complaints that they may have received.

Key Financial Data

For 2020, Dyce Energy had a total equity of £150,504, down from the previous year which was £177.510. The directors of Dcye Energy decided not to include a copy of their profit and loss details in their financial statements.

Their net current assets were £355, 897 for the year 2020, up from 2019 of £182, 255.