Immediate action on unregistered gas supply, XOServe letters warn
Providing a service on behalf of the National Grid, XOServe are responsible for confirming your Meter Point Reference Number, your gas supplier, and any other crucial details that should be obtained in order for you to have a licensed gas supply in your property.
If XOServe are lacking in data regarding the supply when you are in a home or business property, you are likely to receive a variety of letters like this one; By sending this letter, you are being informed that you are likely not being charged by a supplier for your gas, which could lead you to serious legal and financial trouble in a short time. As stated below, there is also an extreme danger of your gas supply pipe being disconnected, which could take longer term to fix.
So, what happens next?
Some customers find letters like the above to be overwhelming and confusing, so we aim to break down the advice and next steps brought to you by XOServe and the National Grid, whilst offering our own advice to make the transition easier for you in your home.
If you have a gas supplier…
You can resolve this problem with a recent bill received from the company. This should share your Meter Point Reference Number (MPRN), and if it is different to that shown on your warning letter, you can contact XOServe immediately with the details of this; from here, you’re one step closer to solving your problem!
XOServe can be contacted between 10am and 4pm between Monday and Friday on 0121 713 4903, or via email at xoserve.says.spa@zoserve.com
Sharing any information you can find about your gas account should be helpful, including the contract type and duration, as well as the name of your supplier. While this is not always necessary, it should help you deal with the problems faster.
If you do not have a gas supplier…
If you do not have a contract with a gas supplier, you could be in danger of being billed for an estimate of up to 12 months worth of gas at a rate you cannot negotiate.
By reaching out to us at Energy Solutions, we can help you by connecting you directly with a personal broker that can find a contract that directly fits your needs. If you don’t currently have the time to browse through multiple offers and estimate your direct usage, you can speak to someone who understands.
Energy Solutions have been working with businesses and homes for over 20 years, forging strong partnerships with suppliers that means you will now be offered competitive pricing that you are unable to find with others. We promise total transparency, a lifetime service and smooth process so once you hand the job over to us, there will be no more unexpected phone calls or difficult jargon to deal with on your own. We work with the likes of EDF, SSE, Niccolo and E.ON to ensure that you get the right deal.
You can contact Energy Solutions for details on arranging your gas, electricity or water supply contract on Monday to Friday between 8am to 6:30pm at 0131 610 1688, or by filling out our online inquiry form, located in the “contact” page.
We will be able to notify XOServe on your behalf when you chose to work with us to find a gas provider, but there is also the option to download a full version of XOServe’s letter, which includes a simple forms or registering your information with them. This is a freepost letter. This will require:
- Your name and address
- A daytime and evening phone number
- Your Meter Point Reference Number
- Your surrender gas supplier by name
- Your current customer reference number
- The Meter Point Reference Number on your bill