What is the service being sold?
A Non Half Hourly Automated Meter is a type of electricity meter that measures a customer’s energy consumption on an hourly basis, rather than over half-hour intervals. This allows customers to make more accurate comparisons between their energy usage throughout the day and night. The Non Half Hourly Automated Meter also offers additional features such as automated monitoring, load profiling, and demand side monitoring. These features allow customers to better understand their energy usage patterns and take steps to reduce their overall consumption.
By using a Non Half Hourly Automated Meter, customers can save money on their energy bills by managing their electricity use more effectively. Additionally, these types of meters are beneficial for businesses that have large or complex electrical systems as they offer detailed information about total energy usage and associated costs . This can help businesses identify areas where energy costs can be reduced and lead to more efficient energy management in the long run. Furthermore, Non Half Hourly Automated Meters help reduce overall electricity demand by providing accurate information about peak and off-peak demand periods
Overall, Non Half Hourly Automated Meters offer a convenient way for customers to save money on their energy bills while helping them manage their energy use more effectively.
What does the service include?
A NHH AMR service provides customers with a complete solution for measuring, managing and reducing their energy consumption. The service includes the sale of a NHH compliant meter, the installation of the meter, the fully inclusive maintenance of the meter, the communications rental charge, and the daily data collection service. This service allows customers to have day+1 access to their data via our EDV Webtool and register read to their NHH supplier. This service is an ideal solution for customers who want to reduce their energy consumption and save money on their energy bills.
How much does this service cost?
You can find pricing options on the NHH AMR sheet of your price book.
Who is this service available to?
This service is available to any commercial and industrial customer with NHH meter who is obligated to have a qualified NHH AMR provider appointed. Once you have been appointed, your account manager will work with you to develop a customized solution that meets the specific needs of your business. We understand that each customer has unique demands, and we are dedicated to providing the highest level of service possible. With our experience and expertise, we are confident that we can provide you with the best possible AMR solution. Contact us today to learn more about our services and how we can help you improve your business operations.
How do we compare to other NHH AMR Providers?
We encourage our partners and customers to benchmark our service and price proposition against other NHH AMR providers because we believe that we provide the most cost effective and customer centric NHH AMR service in Great Britain, and have been doing so for many years. Our focus on customer satisfaction drives us to continuously improve our service, and we believe that this commitment to quality is what sets us apart from our competitors. If you are looking for the best NHH AMR service in Great Britain, look no further than us. We guarantee that you will not be disappointed.
Will the supplier remove the current NHH data collection charges from my clients supply bills when they contract with you directly?
Will the supplier remove the current NHH data collection charges from my clients supply bills when they contract with IMServ directly? The answer is yes for monthly read sites. Once a supplier has appointed IMServ as data collector for a NHH site where we are also meter operator they cannot charge the end customer for the same service. We recommend new NHH DC customers check the first supply bill or two to ensure the supplier data collection charge has been removed as an extra precaution. This is to ensure that there are no issues and that you are not being charged for a service that you are not receiving.
What is included in our contracts?
Our standard terms of business set out the terms under which we will provide the service, including a cost summary detailing the prices that apply to each element of the service, plus a schedule listing which meters the service applies to. The cost of the service covers all elements necessary to deliver the agreed outcome, including but not limited to travel, materials, incidentals and third-party costs. Our charges are based on an estimate of the time required to deliver the service, plus a reasonable margin for contingencies. We may need to review our charges if the scope of work changes or if unforeseen circumstances arise. However, we will always seek to agree any such changes with you in advance. Payment is due within 30 days of receipt of our invoice.
The standard length of our contracts is 5 years minimum term.
What are the benefits of this NHH AMR service to my Energy Consultancy and to my customers?
Partnering with an NHH AMR provider has many benefits, one of which is reducing the risk of losing data or having gaps in data. By maintaining a separate data collector, you can be sure that your data is secure and accessible, regardless of the status of your supplier. Additionally, partnering with an independent NHH AMR provider will reduce complexity in the long term by ensuring that you retain ownership of your meter assets. This, in turn, guarantees uninterrupted access to energy consumption data. Finally, partnering with an NHH AMR provider may also result in commission and/or management fees. Ultimately, partnering with an NHH AMR provider is a smart choice for anyone looking to reduce risk, complexity, and costs.
The end user customer is the primary beneficiary of using IMServ to maintain their own independent data collection. Risk of lost data or gaps in data are greatly reduced as IMServ automatically stored backups of all collected data. The end user customer has complete control and ownership their own HH, NHH, Gas, Water and sub metered data. In addition to this the end user customer can accrue numerous other benefits such including real time issue alerts, energy spend forecasting, energy bill savings and carbon reduction. The end user customer also has secure access to their data via the powerful EDV webtool which is provided as standard with all IMServ subscriptions. IMServ represents excellent value for money and provides a service that is much needed in today’s market place.
How often will I receive an invoice?
It is our policy to invoice customers for the sale and installation of their meter after we have installed and commissioned the meter. All other charges will be invoiced annually in advance. We will use the billing address provided at the time the contract is entered into by your customer. If these details change at any time then please let us know so that we can update our records accordingly. This policy helps to ensure that customers are only charged for the services they receive, and that they are able to keep track of their payments easily.
How do you invoice the customer?
We understand that every business is different and that those differences extend to their invoicing needs. While we normally provide one consolidated invoice per customer, we are happy to accommodate special requests when necessary. If your clients require separate invoices for individual sites, or have any other bespoke invoicing requirements, we are happy to oblige. There may be an additional charge for this service, but we believe that our flexibility and commitment to customer service is worth the investment. In addition, we offer the convenience of electronic invoicing and can send our invoices via mail or email according to your preference. We want to make doing business with us as easy as possible, so please don’t hesitate to let us know if you have any special requests.
How will my customer be charged?
As any business owner knows, the cost of a new endeavor can be significant in the first year. This is especially true when the project involves the purchase of new equipment. However, the costs associated with a new project will typically decrease in subsequent years. This is due to the fact that many of the one-time costs, such as equipment purchase and installation, have already been incurred. For NHH AMR, the cost in year 1 will be greater as this includes the cost of a meter plus installation (these are both one off costs) as well as a fully inclusive maintenance, communications rental charge and data collection charge. Costs for Years 2+ will only include maintenance, communications rental and data collection will naturally are lower, however these recurring charges (after year 1) will be subject to an increase in line with RPI each year. Despite the fact that costs will increase each year, the overall impact on budget should be manageable thanks to the decrease in one-time expenses.
What do you need from the Introducer to prepare an end user contract?
In order to streamline the contract preparation process, we have created a template that contains all of the necessary information. This template, which we will provide upon request, should be completed and returned to us along with the request for the new client contract. By having all of the required information in one place, we can ensure that the contract is prepared correctly and efficiently. In addition, this will allow us to avoid any delays in getting the contract to the client.
From there, the contract is checked and made into two copies for both the customer and us as a business to sign. Once it has been countersigned, the document will be returned to you to use as proof of closure of contract.
Once the contract has been signed, our Service Management Team will take over and begin working with your customer’s energy supplier in order to set up all of the necessary appointments with governing bodies. This is necessary in order to get the ball rolling on metering and data services. We always aim to get these appointments set up as quickly as possible, but it ultimately depends on the cooperation of the customer’s supplier. If they are not willing to appoint us, then we cannot provide the service–including meter installation. However, once we have those appointments secured, we can begin working towards a successful implementation of the contract.
Energy Solutions is committed to keeping its larger introducers updated on the progress of installations. Each week, the introducer will receive a status report indicating where we are in the process. This way, the introducer can be confident that we are making progress and that commission or management fees will be paid as agreed. In addition, the status reports provide visibility into any potential problems that may arise, allowing us to address them quickly and efficiently. Ultimately, this commitment to communication ensures that our relationships with larger introducers are positive and productive.
If you have any questions, you can contact us by phone at 0131 610 1688 or on WhatsApp at 07757 400 788.