Business water contracts and bill reviews

Find out whether your business water account needs a better contract, a billing correction or an investigation into usage. Energy Solutions reviews water and wastewater costs for businesses with one premises or several sites.

Or call 0131 610 1688.

Three ways to improve the account

• Compare retailer options. Review available offers, contract terms and billing arrangements where your premises are eligible to switch.
• Check the charges. Review meter records, readings, water and wastewater charges, and drainage charges where applicable.
• Investigate usage. Check whether higher consumption reflects estimates, changed site activity or a problem that needs further investigation.

We explain the findings and the evidence needed to pursue a correction, saving or refund. For several sites, we can bring the account details together and review differences across the portfolio.

Your local water company and your retailer

Our water supply map helps identify the local water company. The retailer managing your business account may be a different organisation; check a recent bill for its name. A retail switch leaves the physical water and sewerage networks in place.

Most businesses in England and Scotland can choose their retailer. Different eligibility rules apply to premises served by a water company based wholly or mainly in Wales. We check each supply before comparing relevant offers from the retailers we work with.

Unexplained usage needs an investigation

A higher bill may result from a price change, an estimated reading, different activity or a leak. We check the billing information first and identify the useful next step.

If a survey, site investigation or remedial work is appropriate, its scope and costs are explained before you decide. We also agree which billing checks and retailer liaison are included in your service.

What happens next?

1. Establish the account. Send the premises address and a recent bill, with a short explanation of the issue.
2. Review the options. We identify whether a contract comparison, billing review or specialist investigation is appropriate.
3. Agree the work. You receive the proposed next steps, costs and support included before proceeding.

How are you paid?

Any retailer commission is included in the quoted contract price; it is not an extra amount added afterwards. We explain that commission and any direct fee before you agree. Detailed billing audits and site investigations are scoped and priced separately where applicable.