Smart meters – are they safe?

Data security is a hot topic, and a concern that won’t be going away anytime soon.

Criminals are actively targeting consumers and businesses alike in their quest for easy pickings,  and with data breaches hitting the headlines on a regular basis, you’d be right to have concerns about how safe your data is online. But how do smart meters measure up in terms of security?

Smart meters are covered by strict UK and EU product safety laws. These ensure that smart meters all have the same high quality and safety standards, regardless of who you buy your energy from.

The smart meter security system is very secure. Security has been at the heart of the whole smart meter rollout programme from the very beginning, and right through the design process.

We know that many customers are worried about security of their data when using a smart meter, so we’re addressing some of the main questions here to help put your mind at ease.

Is smart metering secure?

Yes. Smart meters have their own closed, dedicated communications system that employs technology widely used by, for example, the banking industry. Smart meters have been designed with guidance from top cyber security experts, including the government and GCHQ, to ensure that security best practice has been incorporated at every stage.

Is my personal data secure?

Yes, absolutely. Smart meters do not store any personal data such as name, address and bank details – only information on the amount of energy which a building is using.

Is the installation of smart meters safe?

The UK energy industry has been safely installing and replacing meters for decades. There are no differences about the physical gas and electricity work at customers’ premises to install a smart meter – and the meters themselves have gone through extensive safety testing to gain approval for use. With millions of meters installed around the UK, incident rates are extremely low.

You can find more information about how your data is protected when using a smart meter here:

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