Retail Market Review


We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.
The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers ...

Working with our stakeholders


A wide range of stakeholders will have an important role to play in progressing reforms to market arrangements. We are committed to ensuring that all stakeholders have visibility of our work and know how to get involved.
To keep all stakeholders up to ...

Switching Programme


Guaranteed Standards of Performance (GSOP) place service level requirements upon suppliers arising from certain interactions with their customers. For Switching Compensation, Phase 1 of the GS come into force 1st May. Phase 2 will come into force durin...

Meter reading and installation


Gas meter readers
Gas meter readers are responsible for reading gas meters (including any volume conversion systems fitted) to an agreed programme and transferring the data collected to the relevant parties.
Ofgem Approved Meter Installers (OAMI)
Any p...

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