We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.
The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers ...
A wide range of stakeholders will have an important role to play in progressing reforms to market arrangements. We are committed to ensuring that all stakeholders have visibility of our work and know how to get involved.
To keep all stakeholders up to ...
Smart metering can transform retail markets to the benefit of consumers through easy access to consumption data, innovative products and better customer service. But it can also present new challenges. This project seeks to ensure that regulation enabl...
Guaranteed Standards of Performance (GSOP) place service level requirements upon suppliers arising from certain interactions with their customers. For Switching Compensation, Phase 1 of the GS come into force 1st May. Phase 2 will come into force durin...
Gas meter readers
Gas meter readers are responsible for reading gas meters (including any volume conversion systems fitted) to an agreed programme and transferring the data collected to the relevant parties.
Ofgem Approved Meter Installers (OAMI)
Any p...
Delivery of the new switching arrangements will require a substantial data cleanse, population and migration exercise involving parties from across the industry. The Data Working Group will help ensure this is centrally coordinated and will also build ...
elivery of the new switching arrangements will require a substantial data cleanse, population and migration exercise involving parties from across the industry. The Data Working Group will help ensure this is centrally coordinated and will also build d...
Most energy switches run smoothly, but if things go wrong you may be eligible for automatic compensation under our guaranteed standards.
Am I eligible?
Automatic switching compensation applies from 1 May 2019. You are entitled if:
you are switched to a...
These are all the non-confidential documents submitted by National Grid Electricity System Operator to the Electricity Network Innovation Competition for the project entitled Black Start from Distributed Energy Resources upon which our decision to awar...
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