Npower’s latest videos

nPower News Updates

Thanks for all your messages today! We're logging off now and we'll be back at 8am tomorrow. Enjoy the rest of your evening :-) ^Alan

Good morning, we hope you all had a great weekend and stayed safe. The team are back and ready to help with your queries. We're a little busy right now so please bear with us and we'll get to you as soon as we can. As ever we'll be here until 8 pm tonight ^Steve

Good morning, the team are here till 6pm to help with your energy queries. We are busier than usual at the moment and we will get back to all messages as soon as we can ^Carmel :-)

We've reached the end of the day now. We've been busier than usual this week so we will endeavour to get back to anyone still waiting for a reply as soon as we can. Enjoy your weekend in the meantime, the team is back from 8am, goodnight! ^Martin

Coffee? ✔️ Breakfast? ✔️ A wonderful team to answer all of your account questions? That's right, we're back! 👋 Happy Friday! We're online until 8pm :) ^Beth

Nearly the end of the week.... just about! 😓 We're back tomorrow from 8am for some Friday funtimes. Stay safe and stay classy until then, Goodnight! ^Martin

🎵 How do you like your eggs in the morning? I like mine with a Tweet! 🎵 We're here until 8pm so shout up if you need anything! 😊 ^Beth

Morning everyone! The team are here until 8pm to help with your energy Qs. Pop us a tweet if you need us :-) ^Vicky

That is all we have time for today! Hope you enjoy your evening and stay safe. We'll be back from 8am tomorrow :-) ^Phil

Good morning and welcome to Autumn! The team is back and pumped full of coffee ready for the day ahead. Let us know if we can help with your energy Q's. #AutumnEquinox ^Martin

It has felt like the last day of summer today, lovely and warm - although I'm still not quite sure what month it is anymore most of the time! What I do know is that it's time to log off for the evening so thank you and good night out there, we're back at 8am. ^Martin

Goodnight out there, that's all we have time for this week! The team will be back from 8am on Monday, so everyone please try and enjoy the rest of your weekend in the meantime #StaySafe ^Martin

Good morning! The team are here to help with your energy queries until 6pm today. Have a good weekend :-) ^Vicky

That is all we have time for today, enjoy your Friday night :-) The team will be back from 8am tomorrow to help with your energy queries ^Carmel

Thursday is here; the weekend is getting near! Have you got anything planned? We're online until 8pm, so DM your account Qs and we'll be with you as quickly as we can ☺ ^Beth

Thanks for all your messages today! We're logging off now and we'll be back at 8am Monday. Enjoy the rest of your weekend :-) ^Alan

We've reached the end of the day here so just enough time left to say goodnight and see you all tomorrow from 8am. ^Martin

Thanks for your tweets and messages today. We're closing the shutters for the evening but we will be back from 8am tomorrow. Stay safe out there, goodnight! ^Alan

Good morning, we hope you all had a lovely weekend. The team are back and ready to help with your account queries. We'll be here until 8 pm. Have a great day ^Steve

Good morning, we're back to see you through the first half of your weekend. We're online until 6pm if you've got any Qs, so DM if you need anything! ^Beth

Well, we're fresh out of time for today so let us take a moment to say goodnight, stay safe and cowabunga it's the weekend at last. We're back from 8am tomorrow if you need us. ^Martin

Good morning everyone and Happy Friday! We're here to help with your energy Qs until 8pm. Pop us a tweet if you need us :-) ^Vicky

Load More...

When the lights go out: a guide to power cuts

By Lindsey

One minute you’re happily watching TV, the next you’re sat in the dark, wondering what went wrong. Sounds like a power cut. They’re not great, but they’re not the end of the world. We’ve created a helpful guide to help you get through a power cut – who to call, what to do, that sort of thing.

Read on and find out what you should do the next time the lights go out unexpectedly.

Why has this happened?

Power cuts can happen for a few different reasons:

  • The weather. It’s the root of so many problems – soggy barbeques included – and power cuts are no different. Strong winds can damage power lines, rain can get to underground cables and lightning can strike important equipment.
  • Trees. We love them, but they can cause havoc if they grow near power lines. The lovely folk at the UK Power Network work hard to cut trees back, but damage can still be done. Especially in – see above – bad weather.
  • Other people. Construction workers can accidentally cause power cuts by damaging cables.

Are you a prepayment customer?

If you are, it’s worth checking your meter – it might have run out of credit. If the meter display shows an amount, followed by ‘DEBT’, you need to charge your key with the minimum amount at your local outlet.

If the lights go out, you should check your fuse box. If the trip switch is in the ‘off’ position or the fuses have blown – you’ve found what’s caused your problem.

If your trip switch keeps returning to the ‘off’ position, one of your appliances might be playing up. Try switching them all off, and turning them back on one by one.

If that doesn’t work, you should call an electrician – don’t try and fix it yourself. We don’t want any nasty accidents.

If your fuse box looks fine then it’s time to report a power cut. You’ll need to give your local network distributor a call.

We’ve got a handy list you can check to find out which distributor that is, and how to get hold of them.

Are your neighbours’ lights still on? Lucky them. Here’s why.

The electricity network is built in a way that means different houses – even if they’re on the same street – can get their power from different cables.

So if a cable is damaged, it won’t necessarily mean everyone is affected.

While it’s dark

Here are a few things to do during a power cut:

  • Keep your food cold. Avoid opening your fridge and freezer if you can. Food can last up to 15 hours if you keep the door shut
  • Your landline might not work. Keep a mobile handy and try not to use up the battery – you might need it
  • Leave one light switched on so you’ll know when your power comes back
  • Check up on any vulnerable neighbours to make sure they’re ok

Be prepared

As every Scout knows, it’s good to be prepared. The next time a power cut strikes, you’ll be ready.

  • Save the important contact details. Grab a post-it note, write the number of your network distributor on it and stick it near your fuse box.
  • Keep a torch and batteries handy, and save your phone battery in case you need to make a call.
  • Unplug sensitive appliances such as TVs and computers. When the power returns, turn them back on one at a time.

You can find all the info you need about power cuts on our website.

Source:: When the lights go out: a guide to power cuts

You and your Gas Meter Safety Inspection

By Lindsey

Make sure your gas meter is happy and healthy

Gas Meter Safety Inspections are important because your gas meter’s important. Even if you send us regular meter readings, we need to make sure your meter is working properly – if it’s old or damaged, it could be dangerous.

That’s why you should make sure your gas meter gets a Gas Meter Safety Inspection every two years.

Your meter is the point at which gas enters your home. A Gas Meter Safety Inspection checks that it’s in good condition and safe to use.

What happens at a Gas Meter Safety Inspection?

It’s very quick and easy – you don’t have to do a thing. An experienced inspector will examine your meter. They’ll look carefully at the emergency control valve and at all the points where gas enters and leaves. They’ll make sure the meter is in good order and that no gas is able to escape.

Ofgem, the energy industry regulator, requires us to do this check every two years. It’s a legal requirement. It makes sense and it keeps you safe.

Arranging a Gas Meter Safety Inspection

We’ll send you a letter to let you know that your meter is due for an inspection. Just call 0800 980 9058 (8am to 6pm Monday to Friday and 8am to 2pm on Saturdays) to book your appointment.

We’ll arrange a timeslot that’s best for you, and the inspection itself doesn’t take very long.

If you don’t receive a letter from us, there’s nothing you need to do.

What happens if you don’t arrange your Gas Meter Safety Inspection?

If we’re not able to contact you to set up your appointment – we’ll send you reminder letters – we may have to apply for a warrant to gain access to your meter. It really is that important for your safety.

So keep an eye out for a letter that asks you to arrange your Gas Meter Safety Inspection and give us a call as soon as you hear from us. Together, we’ll keep your gas meter happy, healthy and safe.

Source:: You and your Gas Meter Safety Inspection