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That's all we have time for today, thanks for your tweets and messages. Stay safe and be kind out there, we are back Monday from 8am. ^Alan

That is all we have for today! Hope you enjoy your evening and stay safe. We'll be back from 8am tomorrow ^Carmel :-)

If something’s strange, on your energy account, who you gonna tweet? @npowerhelp! 👻 We're here 'til 8pm so let us know if we can assist you! :) ^Beth

Thanks for all the messages today, take care and have a great evening. We will be back tomorrow at 8am to help with all your energy Q's. ^Alan

Good morning everyone, the team are back on hand to answer your account queries. We'll be here until 8 pm. ^Steve

Thanks for your tweets and messages today, we're signing off for the weekend. We will be back on Monday ay 8am to do it all over again, but stay safe and take care of each other out there in the meantime. ^Martin

It's finally the weekend! The team are here until 6pm today to help with your energy Qs. Have a good day :-) ^Vicky

Good morning everyone! We're here to help with your energy Qs until 8pm today. Pop us a tweet if you need us :-) ^Vicky

Thanks for your tweets today, the team are back from 8am tomorrow. Have a great evening and stay safe. :) ^Stephen

Good morning, it's nearly the weekend again. The team are back on hand to answer your account queries. We're here until 8pm ^Chris

Hard to believe the nights are going to start getting darker again from today, it will be Halloween in no time. Enjoy the sun if you can while you can, we'll be back tomorrow from 8am. ^Martin

That's all we have time for today. We hope everyone enjoys the rest of their weekend. We will be back Monday from 8am. ^Neil

Good morning, we're back on this Sunny Saturday to see you through the first half of the weekend. Pop us a DM if you've got any questions or just fancy a chat! We're here until 6pm :) ^Beth

Well, that's another week done and dusted. Enjoy your Friday night out there, we'll be back at 8am tomorrow if you need us. ^Martin

It's finally Friday :-) The team are here to help with your energy Qs until 8pm - pop us a tweet if you need us. ^Vicky

Thanks for all your messages today! We're logging off for the day and we'll be back at 8am tomorrow. Have a lovely evening :-) ^Vicky

The skies are rather grey here this morning, but we're back to bring some sunshine into your Thursday! We're #heretohelp 'til 8pm :-) ^Beth

Good night everyone :) hope you had a great day. We are logging off now, but we will be back at 8am tomorrow. ^Neil

That's all we have time for this evening. We'll be back tomorrow at 8am to help with all your energy Q's. :) ^Stephen

Good morning, we're back until 8pm to answer your Qs. Please DM if you need us and we'll be happy to help. ^Chris

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When the lights go out: a guide to power cuts

By Lindsey

One minute you’re happily watching TV, the next you’re sat in the dark, wondering what went wrong. Sounds like a power cut. They’re not great, but they’re not the end of the world. We’ve created a helpful guide to help you get through a power cut – who to call, what to do, that sort of thing.

Read on and find out what you should do the next time the lights go out unexpectedly.

Why has this happened?

Power cuts can happen for a few different reasons:

  • The weather. It’s the root of so many problems – soggy barbeques included – and power cuts are no different. Strong winds can damage power lines, rain can get to underground cables and lightning can strike important equipment.
  • Trees. We love them, but they can cause havoc if they grow near power lines. The lovely folk at the UK Power Network work hard to cut trees back, but damage can still be done. Especially in – see above – bad weather.
  • Other people. Construction workers can accidentally cause power cuts by damaging cables.

Are you a prepayment customer?

If you are, it’s worth checking your meter – it might have run out of credit. If the meter display shows an amount, followed by ‘DEBT’, you need to charge your key with the minimum amount at your local outlet.

If the lights go out, you should check your fuse box. If the trip switch is in the ‘off’ position or the fuses have blown – you’ve found what’s caused your problem.

If your trip switch keeps returning to the ‘off’ position, one of your appliances might be playing up. Try switching them all off, and turning them back on one by one.

If that doesn’t work, you should call an electrician – don’t try and fix it yourself. We don’t want any nasty accidents.

If your fuse box looks fine then it’s time to report a power cut. You’ll need to give your local network distributor a call.

We’ve got a handy list you can check to find out which distributor that is, and how to get hold of them.

Are your neighbours’ lights still on? Lucky them. Here’s why.

The electricity network is built in a way that means different houses – even if they’re on the same street – can get their power from different cables.

So if a cable is damaged, it won’t necessarily mean everyone is affected.

While it’s dark

Here are a few things to do during a power cut:

  • Keep your food cold. Avoid opening your fridge and freezer if you can. Food can last up to 15 hours if you keep the door shut
  • Your landline might not work. Keep a mobile handy and try not to use up the battery – you might need it
  • Leave one light switched on so you’ll know when your power comes back
  • Check up on any vulnerable neighbours to make sure they’re ok

Be prepared

As every Scout knows, it’s good to be prepared. The next time a power cut strikes, you’ll be ready.

  • Save the important contact details. Grab a post-it note, write the number of your network distributor on it and stick it near your fuse box.
  • Keep a torch and batteries handy, and save your phone battery in case you need to make a call.
  • Unplug sensitive appliances such as TVs and computers. When the power returns, turn them back on one at a time.

You can find all the info you need about power cuts on our website.

Source:: When the lights go out: a guide to power cuts

You and your Gas Meter Safety Inspection

By Lindsey

Make sure your gas meter is happy and healthy

Gas Meter Safety Inspections are important because your gas meter’s important. Even if you send us regular meter readings, we need to make sure your meter is working properly – if it’s old or damaged, it could be dangerous.

That’s why you should make sure your gas meter gets a Gas Meter Safety Inspection every two years.

Your meter is the point at which gas enters your home. A Gas Meter Safety Inspection checks that it’s in good condition and safe to use.

What happens at a Gas Meter Safety Inspection?

It’s very quick and easy – you don’t have to do a thing. An experienced inspector will examine your meter. They’ll look carefully at the emergency control valve and at all the points where gas enters and leaves. They’ll make sure the meter is in good order and that no gas is able to escape.

Ofgem, the energy industry regulator, requires us to do this check every two years. It’s a legal requirement. It makes sense and it keeps you safe.

Arranging a Gas Meter Safety Inspection

We’ll send you a letter to let you know that your meter is due for an inspection. Just call 0800 980 9058 (8am to 6pm Monday to Friday and 8am to 2pm on Saturdays) to book your appointment.

We’ll arrange a timeslot that’s best for you, and the inspection itself doesn’t take very long.

If you don’t receive a letter from us, there’s nothing you need to do.

What happens if you don’t arrange your Gas Meter Safety Inspection?

If we’re not able to contact you to set up your appointment – we’ll send you reminder letters – we may have to apply for a warrant to gain access to your meter. It really is that important for your safety.

So keep an eye out for a letter that asks you to arrange your Gas Meter Safety Inspection and give us a call as soon as you hear from us. Together, we’ll keep your gas meter happy, healthy and safe.

Source:: You and your Gas Meter Safety Inspection