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The best way to get accurate energy bills is by submitting regular meter readings. It’s quick and easy to do online – and it means you’ll only pay for what you’ve used.

Engineers across the country have been supporting local food banks with the @TrussellTrust. Using their vans, they've been able to deliver thousands of food parcels every day to people who need it most. Great work team! 💙

We’re still here for our customers affected by the #LeicesterLockdown. So if you live in the area and need our help, read our updated FAQs to find out how we can support you while keeping everyone safe.

We’re getting things back to normal as quickly – and safely – as we can. Read our latest Covid-19 FAQs for all the ways we can help.

To help deliver food parcels every month for the
@TrussellTrust, Andy, one of our engineers, held a food donation day with his neighbours and had a fantastic response! They filled Andy’s van with supplies for the local food bank.

Thank you, these donations will go a long way!

We’re aware of fake emails being sent telling people they’ve got an overdue bill – these aren't from us. If you receive one that you don't think is from us, don’t click any links. Please attach it to a new email and send to Then delete it straight away.

As we can’t help with all appointments at this time, our engineers are solving common problems, from their very own homes.

If your thermostat isn’t working as it should, Rob’s here showing some things to try with one from @HiveHomeUK. Let us know if you're still having trouble.

Many of the UK’s unpaid carers have been needing support more than ever. Through our partnership with @CarersUK, they’re now able to keep their helpline and email service running from Monday to Friday every week – giving unpaid carers the vital support and advice they need.

This #CarersWeek, we’re making caring visible with @CarersUK. Join them for a week of virtual events, like ‘Care for a Cuppa’ and Q&As to bring carers together to support one another.

70% of unpaid carers are having to provide more care for their loved ones during the coronavirus outbreak. We’re continuing to work with @CarersUK to help carers get the support they need.

Keeping our customers and engineers safe is our top priority. When our engineers visit customers’ homes, they’ll keep at least two metres away from everyone in the home at all times - ideally by staying in a different room.

Keeping our customers and engineers safe is our top priority. When our engineers visit our customers’ homes, they'll wash or sanitise their hands before entering and at regular intervals during the appointment.

Meet Phil and Ian. They’ve been busy helping the @TrussellTrust deliver food parcels to people in financial crisis.

In just one day, they delivered over 1,000 kg of food to their local food bank which went out to five centres throughout Flintshire – fantastic work guys!

Tonight, we’re clapping for the last time with our engineer Nathan, and his family to say a massive thank you to all the NHS and healthcare workers across the country – the work you're doing is incredible! 👏 ❤️ #ClapForOurCarers

Keeping our customers and engineers safe is our top priority. When our engineers visit homes where people are shielding or vulnerable, they'll wear goggles and a face mask. A cover-all suit will also be worn if anyone has Covid-19 symptoms.

Keeping our customers and engineers safe is our top priority. When our engineers visit customers' homes, they'll wash their hands before entering and will always wear disposable gloves, keeping at least two metres away from everyone - ideally by staying in another room.

For our team in Dumfries, a day of delivering food for the
@TrussellTrust also saw them take much needed clothes and toiletries to a care home in total lockdown from Covid-19.

Thank you for continuing to make a huge difference.

Just a heads up that you won’t be able to access your online account from 8:30pm tonight until 12 noon tomorrow while we carry out essential maintenance work. We’re sorry for the inconvenience. Please check our FAQ page for the latest advice:

Keeping our customers and engineers safe is our top priority. When you book your appointment, we’ll ask if anyone in your home has Covid-19 symptoms, is shielding or vulnerable.

Your engineer will also call ahead on the day of your appointment to see if anything has changed.

Tonight, we’re clapping with our engineer Asghar and his family to say a huge thank you to our NHS and healthcare workers who continue to do amazing things across the UK. We’re so grateful for everything you’re doing ❤️ 👏 #clapforourcarers

It’s now more important than ever that we’re looking after our mental and physical health while we are spending more time at home. This #MentalHealthAwarenessWeek, take a look at our top tips to take care of yourself

We're helping the @TrussellTrust to support those in crisis by delivering 50,000 food parcels a month.

For our Worcester team, that meant loading their vans with two extra large pallets of food and taking them to their local food bank – these vans can really fit a lot in!

As we can only carry out emergency repairs at the moment, our engineers are helping to solve some common problems, from their own homes.

If your radiators aren't heating up, James is here to show you how to bleed them. Get in touch if you're still having problems.

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