Telephone: 0131 610 1688

Peoples Energy News

Our chat service is currently unavailable but we are working hard to get it up and running again. In the meantime you can send us an email at CustomerServices@peoplesenergy.co.uk and we'll get back to you soon. We are sorry for the inconvenience.

We have a range of extra support services available for members.
If you’re of pensionable age, have young children or are disabled or chronically ill, we can add you to our Priority Services Register.
Find out more at https://peoplesenergy.co.uk/help/extra-help-for-members/priority-services-register

⚡Prepay member?
We have lots of answers to your questions including advice on topping up, troubleshooting and managing your energy throughout the year.
👉Check it out on our Help Hub at https://peoplesenergy.co.uk/help/meters-and-readings/prepayment-pay-as-you-go-meters

❓ We've made it easier to find answers to your energy questions.
👉Our new Help Hub is here! Check it out at https://peoplesenergy.co.uk/help
We've worked hard to make it easier to navigate and to find your answers more quickly. And it could save you a call.

⛄With the colder weather at the moment, here are some of our top tips for keeping your home warmer for less 🏠.
👉https://peoplesenergy.co.uk/help/energy-saving-efficiency

If you need help whilst we're closed:
⚡If you think you've got a power cut, call 105.
⚠ If you can smell gas, call 0800 111 999.
For Prepay members you can still call us on 0131 510 3169 9am-5pm.
For more info check https://peoplesenergy.co.uk/help/emergency-and-safety

🎉After the strangest of years, we hope we can all look forward to a brighter 2021. Wishing all our members a Happy New Year.
*Direct Debit members*
31 Dec - We're open for 📧 and 📞 until 8pm
1 Jan - Closed
Normal hours resume from 2nd Jan.

Our contact centre is experiencing high call volumes at the moment. We're working really hard to answer as quickly as possible and appreciate your patience. If you have any general enquiries, please check out our FAQs or drop us an email.

https://peoplesenergy.co.uk/help

We hope our members manage to have a great festive break 🎄. For Direct Debit members we are closed today but we remain here for our Prepay members. For our festive opening hours, please see our pinned post ⬆. Please note our social DMs aren't monitored when we are closed.

Great to see one of our People team running 150km to raise money for people living in fuel poverty this winter! Really inspiring. You can find out more and the link to her JustGiving page at https://www.edinburghnews.scotsman.com/news/people/east-linton-mum-runs-end-fuel-poverty-winter-3070935

We're here for you over the festive period.
For our Direct Debit members, we’re available on 📞, 📧and live chat:
Thu 24 Dec: 9am-2pm
Fri 25 Dec – Sat 26 Dec: Closed
Sun 27 Dec – Mon 28 Dec: 9am-5pm
Tues 29 Dec – Thurs 31 Dec: 9am-8pm
Fri 1 Jan: Closed

ℹOur DMs are currently closed and will reopen tomorrow at 9am. If you're concerned about today's news, you can call or email our dedicated helpline which is
0131 378 2357 or helpline@peoplesenergy.co.uk.

ℹ We know our members may have concerns or further questions about what has happened regarding a cyber attack on People's Energy. There is a FAQ page at https://peoplesenergy.co.uk/about/blog/security-data-breach-advice.
You can call or email our dedicated helpline which is
0131 378 2357 or helpline@peoplesenergy.co.uk

❓We've made it easier to find answers to your energy questions.
➡Our new Help Centre is now here! Check it out at
http://peoplesenergy.co.uk/help.
We've worked hard to make it easier to navigate and to find your answers more quickly.
👍👎Let us know how you find it!

⚡Submitting your monthly meter readings?
You can now just tap the secure link we send you in your reminder email to go straight to your online meter readings.
🚫No need to login.
⌚This means it'll be simpler and easier to give us your meter readings.

⭐We're chuffed to be rated as Excellent by our members on Trustpilot.
📧You can reach us via Live Chat, Email, Telephone, and now Facebook and Twitter DM.

⚡Submitting your monthly meter readings?
You can now just tap the secure link we send you in your reminder email to go straight to your online meter readings.
🚫No need for passwords or usernames.
🔐Instead we'll verify your identity by matching the email that is on your account

Jakki is one of your customer reps and she is standing down after 2 years on our advisory board. She has written a blog on 'Being the change I want to see in the world: my time as a customer representative for People’s Energy'.
Read it at https://buff.ly/3ql0DWt

❄It's #FuelPovertyAwarenessDay. This winter millions of people will be struggling to stay warm & healthy at home. Read our interview with our Co-Founder Karin Sode on how we're taking on the fight to end fuel poverty: https://buff.ly/3lddaaq. Together let's end fuel poverty 💪.

"Fuel poverty is a huge issue; 10% of households in England 25% in Scotland have to choose between heating and putting food on the table. That's why fuel poverty is at the heart of our company" @KarinSode @peoples_energy

#SocEntFutures

"We need to collaborate especially around funding, we need to think of business first and impact second, and we all need to think big and think of scale" @karinsode, @peoples_energy

#socentfutures

🌦️With only 10 years left to fix climate emergency – what can we do to be part of the solution?

🌎Tune in to hear from our speakers who will share individual stories of challenge, achievement & views on responsibility of business to address the climate emergency.
#SocEntFutures

We’re launching our Community Interest Fund - a permanent fund that will allow us to financially support initiatives to end fuel poverty in the UK. 1/2

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