Our chat service is currently unavailable but we are working hard to get it up and running again. In the meantime you can send us an email at CustomerServices@peoplesenergy.co.uk and we'll get back to you soon. We are sorry for the inconvenience.
We have a range of extra support services available for members.
If you’re of pensionable age, have young children or are disabled or chronically ill, we can add you to our Priority Services Register.
Find out more at https://peoplesenergy.co.uk/help/extra-help-for-members/priority-services-register
Our contact centre is experiencing high call volumes at the moment. We're working really hard to answer as quickly as possible and appreciate your patience. If you have any general enquiries, please check out our FAQs or drop us an email.
https://peoplesenergy.co.uk/help
We hope our members manage to have a great festive break 🎄. For Direct Debit members we are closed today but we remain here for our Prepay members. For our festive opening hours, please see our pinned post ⬆. Please note our social DMs aren't monitored when we are closed.
Great to see one of our People team running 150km to raise money for people living in fuel poverty this winter! Really inspiring. You can find out more and the link to her JustGiving page at https://www.edinburghnews.scotsman.com/news/people/east-linton-mum-runs-end-fuel-poverty-winter-3070935
We're here for you over the festive period.
For our Direct Debit members, we’re available on 📞, 📧and live chat:
Thu 24 Dec: 9am-2pm
Fri 25 Dec – Sat 26 Dec: Closed
Sun 27 Dec – Mon 28 Dec: 9am-5pm
Tues 29 Dec – Thurs 31 Dec: 9am-8pm
Fri 1 Jan: Closed
ℹOur DMs are currently closed and will reopen tomorrow at 9am. If you're concerned about today's news, you can call or email our dedicated helpline which is
0131 378 2357 or helpline@peoplesenergy.co.uk.
ℹ We know our members may have concerns or further questions about what has happened regarding a cyber attack on People's Energy. There is a FAQ page at https://peoplesenergy.co.uk/about/blog/security-data-breach-advice.
You can call or email our dedicated helpline which is
0131 378 2357 or helpline@peoplesenergy.co.uk
I have just joined @peoples_energy & so far very impressed with service and of course energy prices - I am particularly grateful to also see @KarinSode & PE fighting to end fuel poverty #ethical business https://twitter.com/peoples_energy/status/1332247901154594822
❄It's #FuelPovertyAwarenessDay. This winter millions of people will be struggling to stay warm & healthy at home. Read our interview with our Co-Founder Karin Sode on how we're taking on the fight to end fuel poverty: https://buff.ly/3lddaaq. Together let's end fuel poverty 💪.
Jakki is one of your customer reps and she is standing down after 2 years on our advisory board. She has written a blog on 'Being the change I want to see in the world: my time as a customer representative for People’s Energy'.
Read it at https://buff.ly/3ql0DWt
"Fuel poverty is a huge issue; 10% of households in England 25% in Scotland have to choose between heating and putting food on the table. That's why fuel poverty is at the heart of our company" @KarinSode @peoples_energy
#SocEntFutures
"We need to collaborate especially around funding, we need to think of business first and impact second, and we all need to think big and think of scale" @karinsode, @peoples_energy
#socentfutures
We're humbled to have nominated for #SocEntFutures Roll of Honour! 🏆 Thank you and congratulations to all the other nominees.
🎉Congrats for being nominated for #SocEntFutures Roll of Honour due to your resilience & creativity when responding to COVID as a social enterprise.
🏆Make sure you follow us by Tuesday night so we can DM you your well-deserved certificate & badge.
http://socentfutures2020.eventbrite.co.uk/?aff=Twitter
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