Symbio Energy Limited: Final Order

On 10 January 2020 the Authority published a notice of proposal to issue a final order on Symbio Energy Limited (“Symbio”) in accordance with section 26 (1) and (2) of the Electricity Act 1989 and section 29 (1) and (2) of the Gas Act 1986.

The Authority had been in discussions with Symbio regarding the requirement to become a DCC User (as defined in standard licence conditions 42.11 and 48.11 of the gas and electricity supply licences respectively). 

Standard licence conditions 42.8 of the gas supply licence and 48.8 of the electricity supply licence require licensees to become DCC Users by 25 November 2017. As highlighted in the Authority’s open letter from December 2017, those suppliers who entered the market following the 25 November 2017, should not exit Controlled Market Entry without being a DCC user.

The particular behaviour of concern giving rise to the proposal to make a Final Order was that Symbio failed to become a DCC User by the deadline and remains non-compliant. By failing to be a DCC User in accordance with the licence condition, its existing customers with smart meters are suffering harm because they do not have smart meter functionality. There will also be harm to customers who will lose their smart functionality on switching to Symbio. Representations or objections with respect to the proposed final order were invited to be made to the Authority by 10am 3 February 2020.

Symbio made written representations to the Authority. The Authority has noted the representations received from Symbio in the context of the consultation undertaken pursuant to section 26(1) of the EA89 and section 29(1) of the GA86. The Authority notes that Symbio is close to becoming a DCC User, but the fact remains that Symbio is not currently a DCC User. The Authority remains of the opinion that it is requisite in all the circumstances of this case to make the final order to ensure that Symbio will remain focused on completion of the DCC User Entry Process to become a DCC User as quickly as possible. 

Therefore, on 6 March 2020, the Authority made the final order, pursuant to section 25 (1) of the Electricity Act 1989 and section 28 (1) of the Gas Act 1986, requiring Symbio:

  • to become a DCC User by no later than 31 March 2020
  • not to acquire any new customers or add any customer accounts by upgrading to dual fuel from the date that the Final Order is made until Symbio can demonstrate that it is a DCC User. 

As soon as Symbio becomes a DCC User, the sales ban will be lifted and the Authority will begin the process of revoking the final order.

On 25 March 2020, the Authority received satisfactory evidence from The Smart Energy Code Administrator and Secretariat (SECAS) that Symbio had completed all the required steps to become a DCC user and had therefore met the requirements set out in the Final Order for it to be able to acquire new customers and add new customer accounts by upgrading to dual fuel.

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