Notice of decision to impose a financial penalty on npower following our investigation into its compliance with Standards of Conduct (SLC25C), SLC27 (final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

By Ofgem The Authority has confirmed its decision to impose a financial penalty on seven npower companies for breaches of SLC 25C, 27.17 and CHRs 3,4,5,6,7, and 10.

Source:: Notice of decision to impose a financial penalty on npower following our investigation into its compliance with Standards of Conduct (SLC25C), SLC27 (final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

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