Consumer empowerment and protection


Smart metering can transform retail markets to the benefit of consumers through easy access to consumption data, innovative products and better customer service. But it can also present new challenges. This project seeks to ensure that regulation enables consumers to engage effectively in smarter markets.

The project is currently exploring the risks and opportunities that smarter markets present and how existing arrangements may need to adapt. In January 2013, we held a workshop to discuss these issues with stakeholders.

Documents relating to the consumer empowerment and protection project are published below.

About the author

Nick Grogan

Based in Edinburgh, I have 18 years experience in the UK energy industry. Experienced working with both new and existing businesses. How can I help you today? or call me on 0131 610 1688

By Nick Grogan

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