By VictoriaBlake Commenting on the Which? ‘Turning up the heat’ report regarding district heating Don Leiper, New Business Director at E.ON, said: “Today’s Which? report echoes much of what we’ve been saying for a number of years; community energy schemes deliver real benefits in terms of lower costs and reduced carbon emissions but there needs to be a guaranteed set of standards across the industry to reassure customers that they are getting the service they deserve at a price that compares well with traditional heating options.
“We’ve consistently said there should be a uniform set of standards across the entire district heating market – in schemes served by the public or private sector – which is why we helped develop, and were the first energy company to commit to, the new Heat Trust scheme which seeks to replicate the guarantees provided to gas and electricity customers.
“E.ON customers benefit from guaranteed standards of service and we’re proud that our projects around the country have already proved successful in reducing carbon emissions from homes whilst delivering greater consistency and affordability in energy bills for customers.”
Notes to editors
About Heat Trust
Heat Trust protection is aimed at heat energy suppliers who contract with metered or unmetered domestic and micro business properties where the heat customer pays their supplier directly for their heat energy. Although voluntary, the Scheme is supported by government, industry and consumer groups as an industry led, self-regulation initiative that recognises best practice.
Where appropriate, the level of protection afforded under the Scheme seeks to replicate that of gas and electricity customers. The proposals contain two key components:
- Assessment criteria by which to evaluate the level of protection a Heat Supplier’s Heat Supply Agreement provides to the heat network’s customers;
- Independent adjudication, a low cost form of customer dispute resolution once heat supplier’s complaint procedure is exhausted.
The Scheme has already attracted significant interest from heat suppliers, and expects to provide protection to over 20,000 heat customers in its first year.
For more information contact:
Victoria Blake, 02476 181304 or firstname.lastname@example.org
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