E.ON comment: Citizens Advice Energy Complaints League Table

By VictoriaBlake

Commenting on today’s announcement, David Bird, Residential and Customer Operations Director at E.ON, said: “We’re pleased to have significantly improved our position on the energy complaints league table over the last two years. However, our journey continues as we know from listening to our customers that there’s still more we can do.

“We’ve been working hard to bring in changes that will improve our customers’ experience and enhance the services which we offer, including how we deal with complaints. Our aim is to minimise the need for our customers to contact us with their concerns but understand that sometimes we get things wrong. What is vitally important to us is that if we do get things wrong, we handle our customers’ complaints with care, we identify the cause and we work to put things right.”

Ends

For more information contact:

Scott Somerville (02476 183 438)

Roxanne Postle (02476 195 785)

The information (including any forecasts or projections) contained in this press release (the “Information”) reflects the views and opinions of E.ON on the date of this press release. The Information is intended as a guide only and nothing contained within this press release is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. This press release is the property of E.ON and you may not copy, modify, publish, repost or distribute it. © E.ON 2014

Source:: E.ON comment: Citizens Advice Energy Complaints League Table