Commenting on today’s announcement, David Bird, Residential and Customer Operations Director at E.ON, said: “We’re pleased to have significantly improved our position on the energy complaints league table over the last two years. However, our journey continues as we know from listening to our customers that there’s still more we can do.
“We’ve been working hard to bring in changes that will improve our customers’ experience and enhance the services which we offer, including how we deal with complaints. Our aim is to minimise the need for our customers to contact us with their concerns but understand that sometimes we get things wrong. What is vitally important to us is that if we do get things wrong, we handle our customers’ complaints with care, we identify the cause and we work to put things right.”
For more information contact:
Scott Somerville (02476 183 438)
Roxanne Postle (02476 195 785)
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