Record Year for Energy Switching

Energy UK has announced the electricity switching figures for 2018 and it was a record-breaking year.

To mark the start of Big Energy Saving Week, Energy UK has said that 5.8 million customers switched over the 12-months of 2018 – a 6% increase on the number of switches that were arranged in 2017.

This means 1 in 5 households switched electricity suppliers during 2018, with nearly half a million energy switches arranged every month on average.

This continues the trend of year-on-year increases in energy switching and high levels of engagement, particularly when compared to other industries. A survey by GoCompare found that during 2017 energy was in top 3 switching sectors during 2017 with a 19% switching rate, ahead of broadband, mobile (both 11%).

In December alone, nearly half a million customers (464,378) switched supplier, up 10% on December 2017. The figures show that 21% of all switches in December went to small or mid-tier suppliers last month, with nearly 100,000 customers (98,962).

Consumers continue to have confidence in switching according to the latest research from the Energy Switch Guarantee – an industry initiative that makes switching simple, speedy and safe.

Lawrence Slade, chief executive of Energy UK, said:

“It is positive to see such high levels of energy switching – particularly when compared to other sectors – with one in five customers switching supplier in 2018. My hope remains that, with the recent introduction of the price cap, we don’t see this element of competition undermined and switching levels fall, as is predicted in Ofgem’s impact assessment.

“With winter in full swing, I urge everyone to get in touch with their supplier or have a look online to make sure they are on the best energy tariff for them, whether that be on price, service or green considerations. More importantly, as the temperatures fall, consumers should ensure their house is energy efficient – for example checking that it is well insulated – which is the best way to keep energy bills down in the long run.”

Energylinx offers a free and impartial energy comparison and switching service. You can compare energy suppliers on our website or by calling 0800 849 7077. We are open Monday to Friday 9am to 6pm and Saturday 9am – 3pm.