Our Power, an energy supplier with about 38,000 domestic customers, has ceased to trade.
Our Power is the 10th energy supplier to go bust in the last 12 months.
Under Ofgem's safety net, the energy supply of Our Power's customers will continue, and pre-payment meters can be topped up as normal. The outstanding credit balances of domestic customers will be protected.
Ofgem will choose a new supplier to take on Our Power's customers as quickly as possible. This supplier will contact these customers shortly after being appointed.
Ofgem's advice to Our Power's customers in the meantime is:
• Do not switch to another energy supplier.
• Take a meter reading ready for when your new supplier contacts you.
This will make the process of transferring customers over to the chosen supplier, and paying back their outstanding credit balances, as smooth as possible.
Philippa Pickford, Ofgem's director for future retail markets, said:
"Our message to energy customers with Our Power is there is no need to worry, as under our safety net we will make sure your energy supplies are secure and your credit balance is protected."
"Ofgem will now choose a new supplier for you, ensuring you get the best deal possible. Whilst we're doing this our advice is to 'sit tight' and don't switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff."
"We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers."