Press release: Bill payers missing out on £2.2BN

By HM Government

New data reveals there is a staggering £2.2 billion worth of savings available to households in the UK if they simply switch their energy supplier.

As colder weather sets in, the Government revealed new figures estimating that 11 million households still stand to save £200 or more by switching their gas and electricity supplier.

However a recent poll of over 2000 adults conducted by the Government found:

  • Only six per cent realised they could save £200 or more by switching;
  • 21 per cent actually estimated they would only save £50 or less; while
  • almost two in three people said they had no idea how much they could save.

The findings today mark the second phase of the Government’s Power to Switch campaign – which in February this year encouraged 130,000 homes to shop around for a better deal, saving an estimated £38 million in total from annual bills.

Energy Secretary Amber Rudd said:

“As a One Nation Government on the side of the consumer, our priority is to get bills as low as possible for hardworking families and businesses. The Government is doing its part to promote competition and give people real choice when it comes to energy deals.

“Thanks to Government action, there are now over 31 domestic suppliers in the market, new comparison tools and clear usage information on all bills. Switching is faster too, and our ambition is for consumers to switch in just 24 hours by 2018.

“It’s now time for energy consumers to take their share of the savings on offer – an estimated £2.2 billion. There’s never been a better time to switch and save more than you think.”

Bill payers don’t have to find the details on their energy bills to switch. Government-mandated QR codes on all energy bills now mean they can scan and automatically load key energy details, such as usage and current tariff onto smartphone and tablet apps, specially developed by price comparison sites.

Scanning QR codes using these apps can help people shop around quicker and easier than before. Ann Robinson, Director of Consumer Policy of uSwitch, said:

“With winter almost upon us, many consumers will be dreading higher energy bills, so now is the perfect time to shop around.

“There are many new, competitive deals on the market and – with government initiatives like faster switching and QR codes on bills – changing energy tariff and saving hundreds of pounds a year has never been quicker or easier.

“I’d urge consumers to take control of their energy bills before the cold weather starts to bite.”

The Power to Switch campaign runs throughout October and will support the Big Energy Saving Week 2015 – which will see hundreds of outreach events across the UK help vulnerable consumers with their energy bills.
Gillian Guy, Chief Executive of Citizens Advice, which is partnering with government on the events, said:

“Switching energy supplier now could make heating your home this winter much more affordable.

“Citizens Advice helps thousands of people a year who are struggling to afford their fuel bills. Being on the best deal, saving energy where possible and getting support to switch where needed can have a massive impact on consumers’ ability to manage their energy costs.

“If you are struggling with energy bills or need help switching, Citizens Advice can help. We also have tools available to help people compare suppliers.”

Earlier this week Energy Secretary Amber Rudd announced that the Government will work with Ofgem and Citizens Advice to strengthen the Energy Ombudsman’s role in relation to recurring, industry-wide customer complaints.

Notes to editors

  • For information on Power To Switch and how to start comparing deals, visit
  • For energy saving advice, customers should call the Energy Saving Advice Service on 0300 123 1234. If you’re based in Scotland, you can contact Home Energy Scotland on 0808 808 2282.
  • ComRes poll of 2,004 GB adults online between 18th and 20th September 2015. Data were weighted to be representative of all GB adults aged 18+.
  • Case studies and further campaign material are available through media office. UK regions and main cities data on switching also available (London, Glasgow, Leeds, Sheffield, Manchester, Birmingham, Bristol and Cardiff).
  • The £2.2 billon is based on analysis of data collected from DECC’s Domestic Fuel Inquiry, which covers around 90% of the market and collects information on customer numbers by tariff. This data was compared with that from switching sites to find cheapest possible deal. For a full description of the analysis please visit the Switching Evidence pages on GOV.UK. As a potential savings figure it is subject to market fluctuation and refers to dual fuel customers only. It is not a target for the ‘Power to Switch’ campaign.
  • Previous Power to Switch switching figures based on data provided by eight Ofgem accredited price comparison websites and aggregated to protect commercial sensitivity. Data gathered between 16 February 2015 and 16 March 2015, inclusive.

Source:: Press release: Bill payers missing out on £2.2BN