British Gas News

We’re still offering our full range of services for customers affected by the #AberdeenLockdown, with the exception of non-urgent smart meter appointments.

Please read our updated FAQs to find out how we can support you while keeping everyone safe.

Get more accurate energy bills by sending us regular meter readings. It’s quick and easy to do online – and means you’ll only pay for what you’ve used.

Holidaying at home this summer? You might be wondering what parts of your home use the most energy. Keep a close eye on things with the British Gas app.

Download it from the App Store or Google Play Store today.

Now that we can help you with all types of repair jobs, why not download our app to book an appointment in minutes? It’s quick, easy and means you can arrange your appointment at a convenient time.

Download the British Gas App from the App Store or Google Play Store today.

Our Merseyside team have been going above and beyond for our customers – from handling emergencies to delivering food parcels for the Trussell Trust. And by working with Merseycare, they’re also working to deliver 5,000 healthcare kits to our vulnerable customers in the area.

People who are blind or partially sighted are used to navigating a complicated world, but coronavirus has turned that #WorldUpsideDown with the introduction of social distancing. So today, join us and @RNIB in raising awareness of the issues faced by sharing an upside down image.

The best way to get accurate energy bills is by submitting regular meter readings. It’s quick and easy to do online – and it means you’ll only pay for what you’ve used.

Engineers across the country have been supporting local food banks with the @TrussellTrust. Using their vans, they've been able to deliver thousands of food parcels every day to people who need it most. Great work team! 💙

We’re still here for our customers affected by the #LeicesterLockdown. So if you live in the area and need our help, read our updated FAQs to find out how we can support you while keeping everyone safe.

We’re getting things back to normal as quickly – and safely – as we can. Read our latest Covid-19 FAQs for all the ways we can help.

To help deliver food parcels every month for the
@TrussellTrust, Andy, one of our engineers, held a food donation day with his neighbours and had a fantastic response! They filled Andy’s van with supplies for the local food bank.

Thank you, these donations will go a long way!

We’re aware of fake emails being sent telling people they’ve got an overdue bill – these aren't from us. If you receive one that you don't think is from us, don’t click any links. Please attach it to a new email and send to phishing@centrica.com. Then delete it straight away.

As we can’t help with all appointments at this time, our engineers are solving common problems, from their very own homes.

If your thermostat isn’t working as it should, Rob’s here showing some things to try with one from @HiveHomeUK. Let us know if you're still having trouble.

Many of the UK’s unpaid carers have been needing support more than ever. Through our partnership with @CarersUK, they’re now able to keep their helpline and email service running from Monday to Friday every week – giving unpaid carers the vital support and advice they need.

This #CarersWeek, we’re making caring visible with @CarersUK. Join them for a week of virtual events, like ‘Care for a Cuppa’ and Q&As to bring carers together to support one another.

70% of unpaid carers are having to provide more care for their loved ones during the coronavirus outbreak. We’re continuing to work with @CarersUK to help carers get the support they need.

Keeping our customers and engineers safe is our top priority. When our engineers visit customers’ homes, they’ll keep at least two metres away from everyone in the home at all times - ideally by staying in a different room.

Keeping our customers and engineers safe is our top priority. When our engineers visit our customers’ homes, they'll wash or sanitise their hands before entering and at regular intervals during the appointment.

Meet Phil and Ian. They’ve been busy helping the @TrussellTrust deliver food parcels to people in financial crisis.

In just one day, they delivered over 1,000 kg of food to their local food bank which went out to five centres throughout Flintshire – fantastic work guys!

Tonight, we’re clapping for the last time with our engineer Nathan, and his family to say a massive thank you to all the NHS and healthcare workers across the country – the work you're doing is incredible! 👏 ❤️ #ClapForOurCarers

Keeping our customers and engineers safe is our top priority. When our engineers visit homes where people are shielding or vulnerable, they'll wear goggles and a face mask. A cover-all suit will also be worn if anyone has Covid-19 symptoms.

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