Consultation outcome: Review of consumer protection measures applying to ticket resale: call for evidence

Updated: Added link to government response and public feedback.

The government has announced that Professor Michael Waterson is to chair the review of consumer protection measures in the online ticket resale market for events. This Review is required by the Consumer Rights Act 2015. A call for evidence has been issued.

The Review is focusing on the secondary ticket market for re-sale of tickets for UK sporting, entertainment and cultural events. The call for evidence is to enable the Review to look more closely at consumer issues and secondary ticketing.

The Review would particularly welcome responses from event organisers, primary and secondary ticket sellers, online resale market businesses and enforcement bodies. However, anyone can respond, and all responses will be considered.