Northern PowerGrid

Northern PowerGrid is one of the six companies that own the DNOs (Distribution Network Operators) and it covers a large part of Northern England. It owns two PES Areas

Northern PowerGrid carries electricity from the high voltage transmission grid, which is owned and operated by the National Grid, to industrial, commercial and domestic users across these regions. The distribution network stops at the electricity meter, which is owned by the meter operator.

This means that the most common reasons for people to be dealing with Northern PowerGrid are:

  • Power Cuts
  • New Connections
  • Upgrading or downgrading power supplies
  • Connecting generation to the grid
  • Finding out who your electricity supplier is
Power cuts
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New Connections
Connection TypeGuaranteed StandardAverage time to receive a quotationPrices from (excl.VAT)Average prices (excl.VAT)Average time to get a connection from payment
1 standard domestic connection5 days4 days£450£2,0004 Weeks
Up to 4 standard domestic connections15 days5 days£1,800£5,0005 Weeks
Over 4 domestic connections (based on typical 5 connections with service works only)25 days7 days£1,890£15,0006 Weeks
Typical small business connection
(up to 69kVA)
15 days5 days£452£4,0005 Weeks
Multiple small business connections (based on typical 2 connections with low voltage service works only)25 days8 days£3,812£12,0006 Weeks
Typical large business connection (HV)35 days8 days£14,212£65,00014 Weeks
Extra high voltage connection65 days50 daysPrice on requestPrice on request2 Years
Unmetered new connections (excluding Local Authority & PFI)25 days7 days£298£2,4175 Weeks

These costs and timings are from NPG and are for general illustration purposes only and are not to be relied upon should you require a more accurate price in respect of specific premises.

  • Northern Powergrid Holdings Company
  • Northern Powergrid (Yorkshire) plc
  • Integrated Utility Services 
  • CalEnergy Resources Limited
  •  Berkshire Hathaway Energy
Registered office:

Northern Powergrid Holdings Company
Lloyds Court
78 Grey Street
Newcastle upon Tyne

Registered in England and Wales: Number 3476201

Northern Powergrid Distribution Map
Northern PowerGrid

Northern PowerGrid Company History 

Before 1948, the UK electricity industry had hundreds of different private companies operating, however, due to the 1947 Electricity Act, these firms merged into regional electricity boards. North Eastern Electricity Board served the North East and the Yorkshire Electricity Board served Yorkshire. 

1990 was the year the energy industry became privatised in the UK, with the regional energy boards being sold to private companies by the government. Both Yorkshire and the North East had new private energy firms, Yorkshire Electricity and Northern Electric respectively.  

In 1996, Northern Electric was acquired by CalEnergy, forming a subsidiary called CE Electric which ran the electric supply. 2001 saw renames again, with Yorkshire Electricity becoming Yorkshire Electricity Distribution Limited and Northern Electric renamed to Northern Electric Distribution Limited. Both were then named to what we know today, Northern PowerGrid.  

Northern PowerGrid Today 

Today, Northern PowerGrid supply electricity across the North East, Northern Lincolnshire and Yorkshire. Their electricity network supplies power to over 8 million people and 3.9 million homes and businesses.  

Northern PowerGrid is committed to customer service, offering complete emergency maintenance for any power cuts, 24/7, 365 days a year. The UK energy firm employs roughly 2,700 people and are one of the UK’s 14 distribution network operators. Northern PowerGrid is responsible for the upgrading and maintenance of 60,000 miles of overhead and underground power lines. 

Northern PowerGrid has its own unit called Team PowerGrid. They aim to strive towards the following: 

  • Keep their promises to you. 
  • Help you understand. 
  • Keep you informed. 
  • Provide you with a personal service. 

Northern PowerGrid Future Plans 

Northern PowerGrid are currently developing a 5 year plan between 2023 and 2028. This plan involves opinions from both customers and stakeholders as they look to improve all areas of the business. Over the last 12 months, the energy firm have researched all areas that could be improved, coming up with a goal and plan to evolve as a better company by 2028. 

Long Term Goals 2023 Plans 
Keep customers happy with great service and standards. Power cut frequency will be reduced by over a quarter and will be 30% shorter. 
Lead the fight against climate change and decarbonisation. Connection times will be reduced by 30%. 
Provide fantastic value for money for customers. Customer satisfaction levels increased by more than 90%. 
Reliable network that holds world class safety measures. Average bills reduced by 5%. 

Who is the President of Northern PowerGrid? 

Phil Jones became president of Northern PowerGrid in 2006. 

 Where is Northern PowerGrid Based In The UK? 

Northern PowerGrid has offices across the UK, but their head office is based in Newcastle, England. The address is: 

Lloyds Court, 
78 Grey Street, 
Newcastle upon Tyne 
NE1 6AF 

Are Northern PowerGrid A Green Company? 

Northern PowerGrid is committed to becoming a green company. Their environmental policy statement shows their focus on reducing their carbon footprint, decreasing noise risk, water and land pollution, waste recycling, and having care for wildlife. 

Their electric network will have a huge part in reducing carbon emissions, with a strong ambition to match the UK’s target of becoming carbon net-zero by 2050. Their efforts to reducing carbon include activity in developing solar and wind generation techniques and hoping for their customers to use energy-efficient technology, such as solar panels, electric vehicles and heat pumps.  

Northern PowerGrid Products and Services 

Northern PowerGrid’s main services energy distribution in the UK. They take electricity from both the National Grid transmission network and smaller generators that are directly connected to their network, then distribute the electricity to homes and businesses. Smaller generators include wind farms.  

They also offer connections services. This is another key area for Northern PowerGrid. These services include: 

  • Connections quick calculator. 
  • Budget estimate through the AutoDesign feature. 
  • Installation of heat pumps.
  • Installation of EV chargers. 
  • Energy storage projects. 
  • Disconnection of electric supplies. 
  • Increasing the size of the current electricity supply. 
  • Low carbon connections. 
  • Moving electricity supply. 

 Other services that Northern PowerGrid provide are 

  • Safedig. 
  • Shrouding. 
  • Priority services register. 
  • Power cuts. 

Northern PowerGrid Board of Directors and Key Staff  

Phil Jones – Chief Executive 

Phil Jones is the President and Chief Executive of Northern PowerGrid. Phil Jones has been involved in the electricity distribution industry since 1993. Previously, he held numerous technical and managerial roles in Yorkshire Electricity before the 2001 merge with Northern Electric. Phil Jones became president of Northern PowerGrid in 2006. He has also served on advisory groups, giving guidance to both Ofgem and the UK government regarding a low carbon economy.   

Tom Fielden – Financial Director 

Tom Fielden joined the Northern PowerGrid team in July 2009, becoming finance director in October of the same year. Previous roles include working with the regulatory finance team of BT in 1999, especially their international partnership with AT&T. In 2005, he became financial controller of Great North Eastern Railway and then finance Director of GNER in 2006. Later, in 2007, he took a role as finance director of National Express East Coast.  

Patrick Erwin – Policy And Markets Director 

In 2016, Patrick Erwin joined Northern PowerGrid. Previously, he held the role of commercial and business development functions at INEOS. Before these roles, Patrick Erwin was a senior civil servant and led the energy strategy and programme team at DECC. His work with the government included major programmes such as starting the ‘planning regime for nationally significant infrastructure’ and as a gateway reviewer for other government projects.  

Andy Maclennan – Commercial Director 

Andy Maclennan has been working in the electricity industry since 1984 and has been intertwined between electricity and rail sectors, with a range of managerial roles across both areas. At Northern PowerGrid, Andy Maclennan’s role involves the development of smart metering and contracting business. He also holds responsibility for areas of the connections business.  

Andy Bilclough – Director Of Field Operations 

Having joined Northern PowerGrid in 2008, Andy Bilclough has held numerous roles at the electricity firm, including various leadership positions. In 2019, he became director of field operations, managing 1,600 staff at the firm. His role involves reacting to major incidents, for example, weather events that may disturb the electricity supply.  

Angie Patterson – Director Of Organisational Development 

Appointed as an executive in 2007, then leading HR functions until 2013, Angie Patterson has been director of organisational development since moving into her new role. Angie Patterson joined the energy company in 2002, holding leadership roles in both the private and public sector. Her responsibilities at Northern PowerGrid include developing their staff, improving both individual and organisation effectiveness.  

Who Are Northern PowerGrid’s Subsidiaries? 

Along with their electricity distribution business, Northern PowerGrid has two subsidiaries. They are Integrated Utility Services and CalEnergy Resources Limited.  

CalEnergy Resources Limited have projects located in Poland, Australia, and the UK, operating in upstream oil and gas projects. Integrated Utility Services are experts in electrical connections, multi-utility and high voltage installation. 

Who Are Northern PowerGrid’s Shareholders? 

Northern PowerGrid is a subsidiary of Berkshire Hathaway Energy, which own other large energy companies, the majority of them based in North America. Berkshire Hathaway Energy is a subsidiary of Warren Buffett’s Berkshire Hathaway Inc. 

Northern PowerGrid Contacts, Websites and Social Media

Emergency 24/7 Numbers 

Reporting A Power Cut – 

Phone number: 105 


North East –  

Phone number: 0800 66 88 77 

Yorkshire & N. Lincs –  

Phone number: 0800 375 675 


Connections –  

Phone number: 0800 011 3433 


Email address: 

General Enquiries –  

Phone number: 0800 011 3332 


Planned power cuts –  

Phone number: 0800 587 8865 


Media enquiries –  
Phone number: 0800 500 3175 


Complaints –  

Phone number: 0800 781 8848 


Payments –  

Phone number: 0800 028 2017 


Social Media 






Northern PowerGrid In Recent News 

In recent news, Patrick Erwin, the policy and markets director, has been added to a team of climate leaders. Their task is to lead the work of the new Yorkshire and Humber Climate Commission, aiming to tackle global warming and the current climate crisis.  

Northern Powergrid is looking to use the share of money from a £300 million grant for more green jobs and growth. This is following the latest UK prime minister statement in his Ten Point Plan.  

There are currently 38 potential sites that could benefit. These locations are across the North East, Yorkshire and Northern Lincolnshire. Investments in improving network capacity could support local developments and projects to improve green job growth and accelerate the removal of carbon in the atmosphere.  

After their other recent £30 million investment, a project currently in the final stages is the improvement to the resilience and reliability of the electricity network that supplies Bradford.  

Having started in September 2019, with a finish date of 2022, the project involves excavating a total of 132km of brand-new underground electricity cables with a total route length of roughly 17km. By the end of March 2021, the excavation should be completed.  

Northern PowerGrid Key Financial Data 

Area 2018 Financial Year 2019 Financial Year 
Profit After Tax £223.7 million £58.5 million 
Net Assets £675.1 million £675.1 million