Project Nexus Explained

Energy regulator, Ofgem, has sponsored an initiative called Project Nexus. The aim of Project Nexus is to replace the UK Link System which is operated by XOSERVE and provides a number of functions for the gas industry.

Nexus is due to go live on 1st June 2017. As a result of this go live, there will be a period of transition that may increase customer switch times for gas. It's unusual for an upgrade of this size to take place but once the new system is live, it will provide a host of new benefits.

Here are just some of the benefits we can expect after Project Nexus is completed:

• Faster switching.
• Better reporting of gas consumption.
• Improved support for the smart meter rollout.
• Introduction of new settlement classes.

Does this Affect Me?

Rest assured, you won't experience any impact on your gas supply during the upgrade.

If you arrange to switch your gas supplier or a dual fuel transfer during this period then you will likely experience delays in the process. Electricity only switches will not be impacted by the upgrade, as it only effects the gas network. If you are arranging a dual fuel transfer then both may be delayed, so that you have the same start date. The welcome pack you receive from your new supplier will provide further details of your official go live date.

If you are considering switching your energy supplier and you are on a fixed term tariff that ends at the end of May, then you will be put on to your current suppliers' standard tariff until you go live with your new supplier.

The below provides guidelines for the increased timescales for switching:

• Switches between 3rd - 18th May will take approximately five weeks.
• Switches between 19th - 31th May will take approximately four weeks.

If you are unsure or have any questions, our energy advisors will be able to provide you with more information, call 01259 220000. You can also arrange your energy transfer online.